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JackpotCity Casino Review

Casino closed

JackpotCity Casino SE has been closed and no longer operates.

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Bayton Ltd.
2010
> $100,000,000
OverviewUser reviews51Safety Index explainedDiscussion1

Casino closed

JackpotCity Casino SE has been closed and no longer operates.

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JackpotCity Casino Review

This review examines JackpotCity Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Although JackpotCity Casino scored an Above average Safety Index of 7.8, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Read our JackpotCity Casino review to discover more about this casino and decide whether it is a suitable option for you.

Fairness and safety of JackpotCity Casino

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of JackpotCity Casino, we meticulously evaluated and analyzed the Terms and Conditions of JackpotCity Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.

JackpotCity Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

As far as we know, no relevant casino blacklists include JackpotCity Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

In our comprehensive review of all relevant aspects, JackpotCity Casino has attained an Above average Safety Index of 7.8. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.

Note: As far as we are concerned, JackpotCity Casino is related to 27 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of JackpotCity Casino.

JackpotCity Casino Terms and Conditions

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of JackpotCity Casino to be unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about JackpotCity Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We currently have 75 complaints directly about this casino in our database, as well as 223 complaints about other casinos related to it. Because of these complaints, we've given this casino 10,982 black points in total, out of which 822 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

JackpotCity Casino user feedback and reviews

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Judging by the 51 user reviews given to JackpotCity Casino, it has a Good User feedback score. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

JackpotCity Casino company data and licenses

JackpotCity Casino is owned by Bayton Ltd and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

JackpotCity Casino has a gambling license issued by Spelinspektionen in Sweden.

Win and withdrawal limits, payment options

JackpotCity Casino accepts deposits via 10 payment methods. This includes: Skrill, Neteller, PaySafeCard, VISA, Mastercard, Trustly, VISA Electron, Maestro, Zimpler, BankID.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
SEK 20,000 per day No win limit
SEK 80,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at JackpotCity Casino.

Language Website Customer support Live chat
English No Yes Yes
Swedish Yes Yes Yes

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at JackpotCity Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of JackpotCity Casino to be good.

JackpotCity Casino slots and casino games

JackpotCity Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Other games.

Games from 10 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Evolution Gaming, Rabcat, Genii, Gameburger Studios, Alchemy Gaming, Games Global, Just For The Win, Triple Edge Studios.

Bonuses and codes offered by JackpotCity Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from JackpotCity Casino in our database, listed in the 'Bonuses' section of this page.

Note: In case you are looking for more information about this casino's bonus offers, visit our JackpotCity Casino bonuses page.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games

Language options

Swedish website
English customer support
All languages (2)
English live chat
All languages (2)

Game providers
Show all (10)

  • NetEnt
  • Apricot (Microgaming)
  • Evolution Gaming
  • Rabcat
  • Genii
  • Gameburger Studios
  • Games Global
  • Triple Edge Studios

Positives

  • Mobile casino application for iOS and Android
  • Live dealer games are available
  • Nice website

Negatives

  • Live chat support is not available 24/7
  • No game provider filter

Interesting facts

  • Small casino targeting Sweden
  • Weekly withdrawal limit for players who withdraw a sum of money equal to or greater than 5 times their lifetime deposits across the casino group is €4,000
  • Registration possible only with the Swedish personal identity number
Author & Guarantor: Burak Onder Last updated: 01 Mar 2023 Anything incorrect or missing? Let me know
Casino Bonuses

JackpotCity Casino bonuses

Browse all bonuses offered by JackpotCity Casino, including their no deposit bonus offers and first deposit welcome bonuses.

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User reviews (51)

User reviews of JackpotCity Casino

This is a place to share experience with JackpotCity Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 51 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 1 week ago
7 days ago I submitted 2 withdrawals. The first was a $3000 , the second was a$10,000. I have verified account previously and prior to these submissions made a number of significant withdrawals.. They both went into pending stage,then after a few days returned to casino account as "processing "A few emails of enquire are yet to be answered. It seems there is no other facility to contact them directly . All I require is some information to explain the process , if there are any issues that need rectifying on my part, and an explanation as to how this substantial withdrawal couldn't be processed like the prior withdrawals? At this point this isn't a complaint or a negative aspect more a frustrating situation from exhausted attempts to know what's happening here?
  • Easy platform to navigate
  • Communication facilities are poor
• 2 months ago
The website is easy to use
Playthrough sucks
Gotta have 50$ to withdraw
  • Gives great bonuses
  • Can only withdraw if you have 50$ In your a count
  • Playthrough is ridiculous
• 4 months ago
My friend recommended me this casino and I've started to play here a few weeks ago. I like the fact that I constantly win and get different bonuses on a daily basis. I have to note that I have not tried to withdraw my winnings yet, so let's see if it will be easy.
• 4 months ago
An okay casino with a lot of deposit methods and games. I play here because I win a lot. But, they take a long to withdraw and in my opinion their design is outdated.
• 5 months ago
I like everything about Jackpot City. The games have a high RTP and there are no problems with withdrawing money. My favorite casino at the moment.
  • High RTP
  • Good selection of games
  • Easy to pick upOld design
  • Old design
• 11 months ago
Made couple deposits over the past 2 weeks, hardly any win, but they let u play, on average, all the wins i got never exceeded the amount i deposited, so, if u deposit the minimums 10eur, u will get max 20-30 if ur lucky, but to withdraw u need 50 eur, so it's a dead end if u play on the low.
The bonus wheel is a joke, i spin it couple times every day for the past 2 weeks and never won anything. No bonuses in promotions sections too.
Took 3 days to verify profile without problems.
  • Fast Skrill deposits;
  • Instant game loading;
  • Simple responsible gaming options;
  • Large jackpot games.
  • No deposit bonuses;
  • Bonus wheel is a scam;
  • Small selection of deposit methods;
  • Slots could have better sort/filter.
• 12 months ago
I've played this online casino site for many years, and was very happy with this site, paid out all the time. Unfortunately three weeks ago my opinion of this site drastically changed. After management requesting my verified ID (again), which I readily supplied, no one from this site is responding to my emails. I've tried their chat line however I'm constantly being told my documents are under review, (3weeks and still waiting). This site has my winnings and is not responding to my emails. Warning stay clear of this casino!!!
• 1 year ago
had a situation years ago and they refunded my money asap, and that was awesome, i felt respected. Chat was good.
  • quck response resolving situation. no problem..
• 1 year ago
Terrible Casino, run away will not pay your winnings, only deposit is fast withdrawals are infinite time consuming, outdated games, it does not pay to deposit your money here
  • Does not exist in this Casino.
  • Terrible Casino, only eats your money, when paying they don't pay
• 1 year ago
My usual provincial online casino was down for maintenance for some hours so I decided to try this one out.. big mistake. I put in $25 via e-transfer, did the usual up and down and ended up losing. Went back to my usual and still under maintenance, so I put in another $30 via e-transfer. It didn’t seem to go through but said it could take 15 minutes, so I waited. About an hour later I decided it must not have gone through, so I did it again and my $30 showed up immediately. It says if your transfer doesn’t get accepted it’ll be declined and refunded so I wasn’t worried. I played with my $30 and lost again, no big deal, decided to go to bed. Now this morning I went to see if I got my failed e-transfer back, and I had received an email from the casino with a simple link to cancel the transfer if I didn’t want it to go through, so I clicked it and it came up with a "transaction cancelled". Cool. So I checked the bank a few hours later and they had not refunded my money. They had attached their version of a "bonus" to it so they matched my deposit. Now because of this, I can’t withdraw my funds, because they have a 70x wagering requirement. So for me to get my $30 back I have to either deal with the nightmare of casino customer service, or somehow win and gamble $2100 before I’m able to cash out anything. It wasn’t even wager $70 before you can take $1, it’s just a straight you must now wager $2100 (or 70x your deposit) until you can withdraw anything. Now annoyed and completely uninterested, I find no option anywhere to have my account terminated. I found an email that says just send an email to this address and list a reason for termination… they responded with an automated message that said this mailbox is not monitored, here’s the link for gamblers anonymous. Remarkably displeased.
• 2 years ago
Hello I heard of jackpot city through a friend ,I've played it for a few months now, a few things I love about the app is that it has a pretty big selection of games , i constantly win , I've won loyalty points and free spins , and more with the bonus wheel and the free entry tournaments, I ve also won real money in the tournaments, I've cashed out my loyalty points 2x since Ive Syed on this app and I just won more lyality points the other day on the bonus wheel , this games Is always , especially the 65% bonus credit on certain days

This app is full of bonuses and more surprises , ...this is my favorite casino so far

Reply
  • So much info that is 100% the best app I've tried , come check it out for yourself
Safety Index explained

Safety Index of JackpotCity Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of JackpotCity Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

  • Low withdrawal limit: 80,000 kr / month

Complaints about JackpotCity Casino and related casinos (322)

322All1Opened155Not solved41Solved125Rejected

Complaints directly about JackpotCity Casino

Complaints about related All Slots Casino (Same affiliate)

Complaints about related The Hippodrome Online Casino (Same affiliate)

Complaints about related Betway Casino (Same affiliate)

Resolved Our verdict

Case closed

Disputed amount: R1,000
Betway Casino
Safety Index:Above average
Submitted: 05 Jun 2023
Resolved Our verdict

Case closed

Disputed amount: 4,000 INR
Betway Casino
Safety Index:High
Submitted: 30 May 2023
Resolved Our verdict

Case closed

Disputed amount: NZ$900
Betway Casino
Safety Index:High
Submitted: 02 Mar 2023
Resolved Our verdict

Case closed

Disputed amount: 17,000 INR
Betway Casino
Safety Index:High
Submitted: 01 Oct 2022
Resolved Our verdict

Case closed

Disputed amount: 50,000 INR
Betway Casino
Safety Index:High
Submitted: 27 Sep 2022
Resolved Our verdict

Case closed

Disputed amount: €6,000
Betway Casino
Safety Index:High
Submitted: 01 Jun 2022
Resolved Our verdict

Case closed

Disputed amount: €17,154
Betway Casino
Safety Index:High
Submitted: 01 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: 10,000 INR
Betway Casino
Safety Index:High
Submitted: 30 May 2021
Resolved Our verdict

Case closed

Disputed amount: €298
Betway Casino
Safety Index:High
Submitted: 30 Apr 2021

Complaints about related Platinum Play Online Casino (Same affiliate)

Resolved Our verdict

Case closed

Disputed amount: €50
Platinum Play Online Casino
Safety Index:Above average
Submitted: 11 Sep 2023

Complaints about related Spin Palace Casino (Same affiliate)

Resolved Our verdict

Publicity helped

Black points: 70(2 for this casino) Same affiliate
Disputed amount: Can$3,000
Spin Palace Casino
Safety Index:Below average
Submitted: 17 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: NZ$11,800
Spin Palace Casino
Safety Index:Below average
Submitted: 07 Apr 2020

Complaints about related RubyFortune Casino (Same affiliate)

Resolved Our verdict

Case closed

Disputed amount: ??
RubyFortune Casino
Safety Index:High
Submitted: 08 Jan 2023
Resolved Our verdict

Case closed

Disputed amount: Can$3,000
RubyFortune Casino
Safety Index:High
Submitted: 24 Aug 2022

Complaints about related Royal Vegas Casino (Same affiliate)

Resolved Our verdict

Case closed

Disputed amount: €750
Royal Vegas Casino
Safety Index:Above average
Submitted: 21 Jul 2023

Complaints about related Spin Galaxy Casino (Same affiliate)

Complaints about related Gaming Club Casino (Same affiliate)

Resolved Our verdict

Case closed

Disputed amount: $698
Gaming Club Casino
Safety Index:Above average
Submitted: 04 May 2021

Complaints about related Lucky Nugget Casino (Same affiliate)

Resolved Our verdict

Case closed

Disputed amount: Can$16,500
Lucky Nugget Casino
Safety Index:Above average
Submitted: 21 Apr 2022

Complaints about related Spin Casino (Same affiliate)

Resolved Our verdict

Case closed

Disputed amount: Can$100
Spin Casino
Safety Index:Above average
Submitted: 21 Apr 2023
Show more complaints (+72)
Discussion

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