GrandBay Casino Review

The player's deposit has not arrived in his casino account for more than 2 weeks. There was no response from the casino so the complaint was closed as 'unresolved'. Shortly after, the casino requested that the complaint be reopened and stated that the deposited amount had been credited to the player's account. This was confirmed by the player so the complaint was reclassified as 'resolved'.

The player from United States deposited funds to his gaming account via Bitcoin, but the funds seemed to be lost. The casino was notified about the player's complaint and a month later, the missing funds were credited to the his account. The complaint was closed as 'resolved'.

The player complains that his bank is not able to process his withdrawals via checks due to no funds in the casino’s bank account. He contacted the casino explaining his issue, but didn’t receive any response.

The player from the United States deposited money into their casino account but the funds seemed to be lost. The casino stated that they were looking into the issue. Shortly after this, the player's deposit was credited to their account and the issue was resolved.

The player from the US accumulated her winnings with a bonus. Later the casino reduced the winnings due to a maximum cashout limit. Since the casino decided to pay the player in full, we closed the case as 'solved'.

The player from the United States is experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The only payment method available to the player is to withdraw via Bitcoin, but the player is experiencing an issue when trying to enter their wallet address. The form does not seem to allow enough characters to be entered. The casino did not respond to this complaint so it was closed as 'unresolved'. The casino requested that the complaint be reopened as the payment had since been made to the player. The player confirmed that although they had experienced further issues, the matter was now resolved.

The player struggled to withdraw as the casino kept changing the payment condition. The player was informed that there is a rule in the casino's Terms and Conditions defining a ratio of deposits (crypto/fiat) that has to be met to be able to withdraw the funds via BTC. The player confirmed that this issue was resolved and informed us about a new issue of non-credited deposits. Although he knew about the issue, he kept depositing to the casino and making it impossible to solve the problem, while he was able to resolve it directly with the casino's Customer Support. Since the main issue was resolved and the player stopped responding, we consider the complaint resolved.

The player from United States had their winnings cancelled and account suspended due to accusation of fraudulent activities. The issue was successfully resolved, the player eventually received their winnings with a delay.

The player from United States has been anticipating instant withdrawal transfers. Unfortunately, the transaction takes longer than it was advertised. The issue was eventually resolved, the player received his winnings.

The player from the United States won $5000 in a casino. After receiving half of the amount, the casino voided the remaining when he tried to cash out the next week. The issue has been resolved successfully.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Lather, the player confirmed that the case was resolved.