GrandBay Casino Review

Name: GrandBay Casino Review
Item: GrandBay Casino
Rating: 4.7

4.7/10Safety Index Low by Casino Guru

Browse recommended casinos

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

Find on Google

Show company details

Payment methods

Show all (9)

Withdrawal limits

per month

$6,000

per week

$1,500

Owner TD Investments Ltd

Established 2001

Estimated annual revenues

> $1,000,000

Licensing Authorities

Kahnawake (KGC)

OverviewBonusesUser reviews18Safety Index explainedDiscussion1Payment methods9

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).

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GrandBay Casino Review

Our independent casino review team has taken a detailed look at GrandBay Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. GrandBay Casino has Low Safety Index of 4.7, indicating a bad performance in terms of fairness and safety based on our evaluation criteria. Carry on reading our GrandBay Casino review to make an informed decision whether or not this casino is the right fit for you.

Fairness and safety of GrandBay Casino

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the GrandBay Casino Terms and Conditions as part of our review of GrandBay Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.

According to our approximate calculation or collected information, GrandBay Casino is a very large online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

We did not find GrandBay Casino on any relevant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

All in all, when combined with other factors that come into play in our review, GrandBay Casino has landed a Low Safety Index of 4.7. We urge players to refrain from using this casino and search for one with a higher Safety Index instead.

Note: According to our records, GrandBay Casino is related to 18 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of GrandBay Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.

GrandBay Casino T&Cs

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of GrandBay Casino to be unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to GrandBay Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 6 complaints directly about this casino in our database, as well as 87 complaints about other casinos related to it. Because of these complaints, we've given this casino 40,415 black points in total, out of which 14,405 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of GrandBay Casino

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Judging by the 18 user reviews given to GrandBay Casino, it has a Bad User feedback score. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

GrandBay Casino company information and licenses

GrandBay Casino belongs to TD Investments Ltd and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

GrandBay Casino has a gambling license in Kahnawake. Their license was granted by Kahnawake Gaming Commission.

About payment methods and win and withdrawal limits

GrandBay Casino accepts 9 payment options. This includes: Mastercard, VISA, American Express, Bitcoin (BTC), Wire-transfer, Tether (USDT), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
USD 1,500 per week	No win limit
USD 6,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at GrandBay Casino.

Language	Website	Customer support	Live chat
English			24/7
French			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at GrandBay Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of GrandBay Casino to be average.

GrandBay Casino slots and casino games

You can play these types of games at GrandBay Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Crash games, Other games.

Titles supplied by 3 casino game providers are available. This includes Rival, Betsoft Gaming, Saucify.

Bonuses and codes offered by GrandBay Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 4 bonuses from GrandBay Casino based on the data from our database.

Note: Visit our separate page on GrandBay Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (9)

Withdrawal limits

per month

$6,000

per week

$1,500

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

No scratch cards

No eSports betting

Crash games

Language options

English website

All languages (2)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

CASINO SCREENSHOTS

Positives

Phone customer support available
Bitcoin accepted
Live chat support is available 24/7

Negatives

Limited responsible gaming options
The minimum withdrawal amount is 150 USD
Fees associated with some withdrawal methods
Not all payment methods are available for all countries

Interesting facts

Maximum withdrawal limits on a deposit or deposit bonus are calculated based on the player's VIP level

Author & Guarantor: Endri Kaleshi Last updated: 23 Jul 2024 Anything incorrect or missing? Let me know

GrandBay Casino bonuses

Browse all bonuses offered by GrandBay Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of GrandBay Casino

This is a place to share experience with GrandBay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Bad

Rated by 18 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

davids3020111

Novice

United States

• 5 months ago

Well, a couple days back I put I made a deposit of about 92 $93 and put to play not knowing that that that they had put a bonus on my account waiting for me to make a deposit. I never even knew about it well when I finally did know about it after I played in about $1500 they would not cancel it off of me and they said I just since I’ve already started playing that I have to finish playing well even with their, I never went under my deposit and I won about $2600 and they just paid me last night which they only gave me $1000 out of it because of the rule they have if you do a bonus, you can’t withdraw no more than $1000 which is ridiculous Because if you play underneath under your, just just your deposit without even going under it, you should be able to get all your money because that’s that’s what it says on the rules don’t go their own rules. They break their own rules. Just take your money never play. I won’t never play with them again.

Don’t give me wrong the They pay you pretty quick that’s about the only good thing that I can say about him
Just remember when you make a deposit, make sure you check everything and you don’t have a bonus on there because if you do, they won’t pay you but $1000 rip off

There they got decent sometimes sometimes you might get a good rap customer rep but half the time the road they hang up they they disconnect on you and then there’s a lot of times that they go in
and if they don’t wanna talk to you, they block you from the system where you can’t be talked to And they

bobhank7734

Visitor

United States

• 1 year ago

This is 100% a scam.
They do all the same impossible freebies that the other ones do.... The only difference is no matter what surpassed and how much you spend and how much playthrough you do they never pay you.

I had 50 free spins I ran it up to $1,000 I completely went through the entire play through and I can only Cash out $50. Okay that's all fine and dandy.

BUT))))))))

THEY HAVE A MINIMUM CASH OUT OF $150... THEY WANTED ME TO DEPOSIT $100 IN ORDER TO CASH OUT THE 50.

Reluctantly I did.

They said my Bitcoin transaction got lost in the internet. And I never saw my money.

Scam scam scam!!??!

They have friendly customer service. But it's all completely fake so it's no wonder they're friendly.

Don't ever give them money or information you'll never see your money again and who knows what they do with the info.WARNING WARNING WARNING

jamessims171

Junior Apprentice

United States

• 2 years ago

well this is one of those casinos that you would never know that they were cheating unless you show them that you can win often enough to make them mannipulate those certain gamnes to change the outcome of the spin well i guess i did it enough bc i foir sure saw it and now even though they poaid me my 1000 dollars i will never see it again and they make sure i dont.

they pay if, and i mean if you win!

will cheat if they have to

Safety Index of GrandBay Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of GrandBay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.7/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

High value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Unfair terms and conditions

This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Low withdrawal limit: $6,000 / month

Complaints about GrandBay Casino and related casinos (243)

Read moreRead less

Read more on: askgamblers.com Submitted: 5/2016

Complaints about related Jupiter Club Casino (1)

Resolved Our verdict

Case closed

Disputed amount: $150.37

Player’s struggling to complete KYC verification.

The player is having difficulties withdrawing his winnings due to incomplete verification. The complaint was successfully resolved.

Jupiter Club Casino

Safety Index:Low Submitted: 03 May 2020

Complaints about related Black Lotus Casino (6)

Resolved Our verdict

Case closed

Disputed amount: $1,000

Player's withdrawal has been delayed.

The player from the United States has struggled with withdrawal issues for 3 weeks with several banking difficulties. Her first bank didn't accept wire transfers according to the casino, she had to sign up for one of their approved banks, but all her attempts to get her withdrawal to the new bank account have failed. The issue has been resolved successfully.

Read moreRead less

Black Lotus Casino

Safety Index:Below average Submitted: 04 Aug 2023

Resolved Our verdict

Case closed

Disputed amount: $1,200

Player's winnings partially confiscated due to bonus issue.

The player from the US completed a bonus requirement and tried to withdraw $1,200 in winnings. However, the casino operator stated that $300 was being deducted due to the bonus situation. The player is seeking full withdrawal, claiming that she fully completed the bonus requirement. After studying casino rules, it has come to light that maximum possible winnings could be 1000$ which player has received. Therefore, complaint has been considered resolved.

Read moreRead less