Grand Eagle Casino Review

Show company details

Payment methods

Show all (9)

Withdrawal limits

per month

$6,000

per week

$1,500

Owner TD Investments Ltd

Established 2009

Estimated annual revenues

> $1,000,000

Licensing Authorities

Kahnawake (KGC)

OverviewBonusesUser reviews49Safety Index explainedDiscussion5Payment methods9

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).

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Grand Eagle Casino Review

Grand Eagle Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Grand Eagle Casino scored a Below average Safety Index of 5.1, which makes it a suboptimal option for most players in terms of fairness and safety. Continue reading our Grand Eagle Casino review to find out more about this casino and determine if it's the right fit for you.

Safety Index of Grand Eagle Casino – Is it fair and safe?

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Grand Eagle Casino, we thoroughly read and reviewed the Terms and Conditions of Grand Eagle Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.

Grand Eagle Casino is a very big online casino based on our estimates or collected information. In proportion to its size, it has received complaints with an average total value of disputed winnings. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

As far as we know, no relevant casino blacklists include Grand Eagle Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

Taking into account all factors in our review, Grand Eagle Casino has scored a Safety Index of 5.1, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.

Note: As far as we are concerned, Grand Eagle Casino is related to 18 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Grand Eagle Casino.

Grand Eagle Casino Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Grand Eagle Casino to be unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Grand Eagle Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 3 complaints directly about this casino in our database, as well as 90 complaints about other casinos related to it. Because of these complaints, we've given this casino 26,534 black points in total, out of which 24,808 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Grand Eagle Casino user feedback and reviews

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

The user satisfaction feedback of Grand Eagle Casino shared by 49 users has resulted in a Mixed User feedback score. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Grand Eagle Casino company data and licenses

Grand Eagle Casino is owned by TD Investments Ltd and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.

Grand Eagle Casino has a gambling license issued by Kahnawake Gaming Commission in Kahnawake.

Win and withdrawal limits, payment options

Grand Eagle Casino accepts deposits via 9 payment methods. This includes: Mastercard, VISA, American Express, Bitcoin (BTC), Wire-transfer, Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Tether (USDT).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
USD 1,500 per week	No win limit
USD 6,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Grand Eagle Casino.

Language	Website	Customer support	Live chat
English			24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Grand Eagle Casino, account management, withdrawal process, etc. We would say Grand Eagle Casino has an average customer support based on the responses we have received during our testing.

Slots and casino games at Grand Eagle Casino

Grand Eagle Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Crash games, Other games.

Games from 3 casino game providers are available. This includes Rival, Betsoft Gaming, Saucify.

Bonuses and codes offered by Grand Eagle Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from Grand Eagle Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: In case you are looking for more information about this casino's bonus offers, visit our Grand Eagle Casino bonuses page.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (9)

Withdrawal limits

per month

$6,000

per week

$1,500

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

No scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers

CASINO SCREENSHOTS

Positives

Phone customer support available
Live chat support is available 24/7
Live dealer games are available

Negatives

Limited responsible gaming options
Minimum withdrawal amount is 100€ (or the equivalent in any currency)
Fees associated with some withdrawal methods

Author & Guarantor: Endri Kaleshi Last updated: 23 Jul 2024 Anything incorrect or missing? Let me know

Grand Eagle Casino bonuses

Browse all bonuses offered by Grand Eagle Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Grand Eagle Casino

This is a place to share experience with Grand Eagle Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 49 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

jlcarter921

Visitor

United States

• 3 weeks ago

I have been playing at this group for over 10 years! When I finally hit, they stole $4000 of my winnings. I made it through their ridiculously large playthrough, was allowed to withdraw $5000, then the next day after they approved the withdrawal they reversed $4000! They didn't even contact me to let me know they stole my money! I found out when I checked my account and saw the reversal. To add injury to insult I only received $960, they should have charged only $20 but they stole $40 ! I was a VIP that they treated like trash! I've closed the account, this is definitely not a trustworthy site. The group is Genesye, don't trust them, they steal from customers!!!

cobra562

Senior Adept

United States

• 2 years ago

I'd give more stars,but after I won they took codes away to use.I hadn't played in awhile and when I went to site to play my account was locked.After 10 years or more as a member.They booted me to the curb

Nice place to play

If u win 2 meny times,they lock your account

ginamariereeve

Unregistered user

United States

• 3 years ago

This casino is a complete ripoff...I had won $900 and when I withdrew my winnings I never received them... unfortunately while I was waiting for my payout I deposited more and won again...so I withdrew my $500 and still had not received my $900 ...I tried contacting support and couldn't get any response.. so I didn't receive either payout.. I've deposited a lot into this site.. and they ripped me off...

Shrazer

Advanced Novice

United States

• 3 years ago

This casino It’s horrible they screwed me up at $5000 I wanted honestly Farren Square or because of $.38 of a leftover bonus from prior bonus I didn’t even know I had my account no he asked me that is just wrong I try to resolve it and you everywhere I could and they just stop responding completely screwed me over five grand after I spent a ton of money and I was loyal to them they could do to me they’re gonna do it to you so steer clear thank you

Safety Index of Grand Eagle Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Grand Eagle Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.1/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Unfair terms and conditions

This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Low withdrawal limit: $6,000 / month

Complaints about Grand Eagle Casino and related casinos (241)

241All1Opened87Not solved28Solved125Rejected

Complaints directly about Grand Eagle Casino

Case closed

Disputed amount: $9,500

Player's winnings have been capped.

The player from the US believes his winnings shouldn't be reduced.

Submitted: 26 Dec 2022

Unresolved Our verdict

No reaction, passive regulator

Black points: 82

Disputed amount: $105

Player’s struggling to complete account verification.

The player from Bulgaria is experiencing difficulties withdrawing her winnings due to ongoing verification. Casino didn't respond.

Submitted: 15 Jan 2022

Case closed Our verdict

Player stopped responding

Disputed amount: $348

Player’s struggling to withdraw their funds.

The player from United States is experiencing difficulties withdrawing their winnings due to active bonus balance. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 14 Sep 2021

Unresolved Our verdict

Insufficient evidence from casino

Black points: 720

Disputed amount: $900

Player’s withdrawal has been withheld.

The player from United States had her winnings denied due to mixed funds rule. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. The casino claims that the player was already payed, however they did not disclose us any evidence of the payment or any game history, based on which we would be able to conclude the situation. We closed this complaint as 'unresolved'.

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Submitted: 13 Sep 2021

Unresolved Our verdict

No reaction, passive regulator

Black points: 924

Disputed amount: $5,000

Player’s winnings have been voided.

The player from United States had his winnings cancelled to a rule forbidding to redeem two consecutive Free Bonuses.

Submitted: 16 Mar 2021

Case closed Our verdict

Unjustified complaint

Disputed amount: $400

Player’s winnings from bonus play have been forfeited.

The player from the US has been accused of breaching bonus T&Cs and his winnings have been confiscated. The casino proceeded correctly and in accordance with their T&Cs, therefore we rejected this complaint.

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Submitted: 02 Jul 2020

Case closed Our verdict

Player stopped responding

Disputed amount: ??

Player is not satisfied with the casino’s live chat.

The player from United States has not been able to reach the live chat. We rejected the complaint because the player didn't respond to our messages.

Submitted: 07 Dec 2019

Complaints about related Jupiter Club Casino (1)

Case closed

Disputed amount: $150.37

Player’s struggling to complete KYC verification.

The player is having difficulties withdrawing his winnings due to incomplete verification. The complaint was successfully resolved.

Jupiter Club Casino

Safety Index:Low Submitted: 03 May 2020

Complaints about related Black Lotus Casino (6)

Case closed

Disputed amount: $1,000

Player's withdrawal has been delayed.

The player from the United States has struggled with withdrawal issues for 3 weeks with several banking difficulties. Her first bank didn't accept wire transfers according to the casino, she had to sign up for one of their approved banks, but all her attempts to get her withdrawal to the new bank account have failed. The issue has been resolved successfully.

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Black Lotus Casino

Safety Index:Below average Submitted: 04 Aug 2023