Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
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Zuzana C.
Author
Zuzana Cirochova
Casino Analyst
Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
For this review, our independent casino review team put Grand Eagle Casino through its paces. We used our casino review methodology to look at what it does right and what could be better. All the key facts – from the casino's licenses and Terms and Conditions to player complaints, support, and limits – were checked by our team. They used these to decide if this casino is safe and honest, one to avoid, or somewhere in the middle.
Our team's review data was used to calculate the casino's Safety Index. This score rates the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Grand Eagle Casino came in with a Below average Safety Index of 5.7. This means it does not fully meet our standards for fairness and safety. Dig into Grand Eagle Casino with the rest of our review and see if this casino is right for you.
Safety Index of Grand Eagle Casino – Is it fair and safe?
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Grand Eagle Casino, we thoroughly read and reviewed the Terms and Conditions of Grand Eagle Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
Grand Eagle Casino is a very big online casino based on our estimates or collected information. In proportion to its size, it has received complaints with an average total value of disputed winnings. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we know, no relevant casino blacklists include Grand Eagle Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
Taking into account all factors in our review, Grand Eagle Casino has scored a Safety Index of 5.7, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
Note: As far as we are concerned, Grand Eagle Casino is related to 18 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Grand Eagle Casino.
Grand Eagle Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Grand Eagle Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Grand Eagle Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 3 complaints directly about this casino in our database, as well as 91 complaints about other casinos related to it. Because of these complaints, we've given this casino 18,363 black points in total, out of which 17,147 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Grand Eagle Casino user feedback and reviews
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
So far, we have received only 4 player reviews of Grand Eagle Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Grand Eagle Casino company data and licenses
Grand Eagle Casino is owned by TD Investments Ltd and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Grand Eagle Casino has a gambling license issued by Kahnawake Gaming Commission in Kahnawake.
Win and withdrawal limits, payment options
Grand Eagle Casino accepts deposits via 8 payment methods. This includes: Mastercard, VISA, American Express, Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH), Tether (USDT), Ethereum (ETH).
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
USD 2,500 per week
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Grand Eagle Casino.
Language
Website
Customer support
Live chat
English
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Grand Eagle Casino, account management, withdrawal process, etc. We would say Grand Eagle Casino has an average customer support based on the responses we have received during our testing.
Slots and casino games at Grand Eagle Casino
Grand Eagle Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Crash games, Live baccarat, Live blackjack, Live roulette.
Games from 6 casino game providers are available. This includes Evolution Gaming, Rival, Betsoft Gaming, Saucify, Genii, Spribe.
Grand Eagle Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
As of right now, our database holds 1 bonus from Grand Eagle Casino:
200% up to $5,000 and 30 extra spins
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
TD Investments Ltd
Established
2009
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Grand Eagle Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
Unfair terms and conditions
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Bonus-related restriction that should be technologically enforced
Show full rule and our analysis
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
Show full rule and our analysis
Casino voids gaming account balances after less than two years of account inactivity
Browse all bonuses offered by Grand Eagle Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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Payment methods
Grand Eagle Casino payment methods
Currencies
USD,
CAD,
EUR,
DKK,
NOK,
NZD,
SEK
User reviews
User reviews of Grand Eagle Casino
This is a place to share experience with Grand Eagle Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I have been playing at this group for over 10 years! When I finally hit, they stole $4000 of my winnings. I made it through their ridiculously large playthrough, was allowed to withdraw $5000, then the next day after they approved the withdrawal they reversed $4000! They didn't even contact me to let me know they stole my money! I found out when I checked my account and saw the reversal. To add injury to insult I only received $960, they should have charged only $20 but they stole $40 ! I was a VIP that they treated like trash! I've closed the account, this is definitely not a trustworthy site. The group is Genesye, don't trust them, they steal from customers!!!
I'd give more stars,but after I won they took codes away to use.I hadn't played in awhile and when I went to site to play my account was locked.After 10 years or more as a member.They booted me to the curb
Nice place to play
If u win 2 meny times,they lock your account
ginamariereeve
Unregistered user
• 4 years ago
This casino is a complete ripoff...I had won $900 and when I withdrew my winnings I never received them... unfortunately while I was waiting for my payout I deposited more and won again...so I withdrew my $500 and still had not received my $900 ...I tried contacting support and couldn't get any response.. so I didn't receive either payout.. I've deposited a lot into this site.. and they ripped me off...
This casino It’s horrible they screwed me up at $5000 I wanted honestly Farren Square or because of $.38 of a leftover bonus from prior bonus I didn’t even know I had my account no he asked me that is just wrong I try to resolve it and you everywhere I could and they just stop responding completely screwed me over five grand after I spent a ton of money and I was loyal to them they could do to me they’re gonna do it to you so steer clear thank you
Discussion
Grand Eagle Casino discussion
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