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Cloud Casino Review

Casino closed

Cloud Casino has been closed and no longer operates.

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Grace Media (Gibraltar) Limited
< $1,000,000
OverviewUser reviews5Safety Index explainedDiscussion1

Casino closed

Cloud Casino has been closed and no longer operates.

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Cloud Casino Review

In this review, Cloud Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Cloud Casino has a Below average Safety Index of 6.1, which makes it a less than ideal option for most players in terms of fairness and safety. Proceed with reading our Cloud Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Is Cloud Casino fair and safe? Safety Index explained

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Cloud Casino, we read and assessed Terms and Conditions of Cloud Casino in-depth. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.

Based upon our estimates and collected information, we consider Cloud Casino a medium-sized online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

We did not find Cloud Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All in all, when combined with other factors that come into play in our review, Cloud Casino has landed a Below average Safety Index of 6.1. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.

Note: According to our records, Cloud Casino is related to 11 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Cloud Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.

Cloud Casino T&Cs

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Cloud Casino to be mostly fair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Cloud Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 1 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,795 black points in total, out of which 52 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Cloud Casino

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 5 players, Cloud Casino does not have a User satisfaction score yet. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Cloud Casino company information and licenses

Cloud Casino belongs to Grace Media (Gibraltar) Limited and has estimated yearly revenues over $1,000,000. This makes it one of smaller online casinos according to our classification.

Cloud Casino has a gambling license in United Kingdom. Their license was granted by United Kingdom Gambling Commission.

About payment methods and win and withdrawal limits

Cloud Casino accepts 10 payment options. This includes: Neteller, Skrill, PaySafeCard, VISA, Mastercard, Trustly, Maestro, Zimpler, Bank transfer, Boku.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits Win limits
Unlimited GBP 250,000 per spin

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Cloud Casino.

Language Website Customer support Live chat
English Yes Yes Yes

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Cloud Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Cloud Casino has a good customer support based on the responses we have received during our testing.

Cloud Casino casino games and slots

You can play these types of games at Cloud Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other games.

Titles supplied by 15 casino game providers are available. This includes NetEnt, Microgaming, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, NYX Gaming Group, Eyecon, Habanero, Leander Games, Realistic Games, Inspired Gaming, Boldplay, Slot Factory, Markor.

Cloud Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 3 bonuses from Cloud Casino based on the data from our database.

Note: Visit our separate page on Cloud Casino bonuses to learn more about this casino's offers.

Show all

No betting
Video poker
Jackpot games
Live games
No poker
Craps and dice
Scratch cards
No eSports betting
No crash games

Language options

English website
English customer support
English live chat

Game providers
Show all (15)

  • NetEnt
  • Pragmatic Play
  • Microgaming
  • Yggdrasil Gaming
  • Eyecon
  • NYX Gaming Group
  • Evolution Gaming
  • Red Tiger Gaming


  • Huge selection of game providers
  • Live dealer games are available


  • Targeting just one country
  • Fees associated with some withdrawal methods

Interesting facts

  • Small casino targeting UK
  • The maximum payout on games is €250,000 (except progressive jackpot)
Author & Guarantor: Stefan Manson Last updated: 03 Oct 2022 Anything incorrect or missing? Let me know
Casino Bonuses

Cloud Casino bonuses

Browse all bonuses offered by Cloud Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (5)

User reviews of Cloud Casino

This is a place to share experience with Cloud Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 5 users

Very positivePositiveNeutralNegativeVery negative

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Safety Index explained

Safety Index of Cloud Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Cloud Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average6.1/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

  • Low win limit: £250,000 / spin or game round

Complaints about Cloud Casino and related casinos (39)

39All0Opened3Not solved8Solved28Rejected

Complaints directly about Cloud Casino

Complaints about related Swift Casino (8)

Resolved Our verdict

Case closed

Disputed amount: £2,325
Swift Casino
Safety Index:Above average
Submitted: 13 Feb 2023
Resolved Our verdict

Case closed

Disputed amount: £22
Swift Casino
Safety Index:Above average
Submitted: 14 Jan 2023
Resolved Our verdict

Case closed

Disputed amount: £800
Swift Casino
Safety Index:Above average
Submitted: 14 Nov 2022
Resolved Our verdict

Case closed

Disputed amount: €260
Swift Casino
Safety Index:Above average
Submitted: 09 Jul 2022
Resolved Our verdict

Case closed

Disputed amount: €800
Swift Casino
Safety Index:Above average
Submitted: 09 Jun 2022
Resolved Our verdict

Case closed

Disputed amount: £200
Swift Casino
Safety Index:Above average
Submitted: 05 May 2022
Resolved Our verdict

Case closed

Disputed amount: €320
Swift Casino
Safety Index:Above average
Submitted: 05 May 2022

Cloud Casino Discussion

Discuss anything related to Cloud Casino with other players, share your opinion, or get answers to your questions.

Casino Guru

We want players to understand gambling.

Payment methods

Cloud Casino payment methods

Browse an overview of payment methods supported by Cloud Casino, along with related limits and fees associated with transactions to or from your casino account.

Payment Method Deposit
Limits & fees
Limits & fees
Withdrawal TimeMore info
SkrillSkrill £10 - £10,000
£10 - £10,000
2 - 3 days How to use Skrill
NetellerNeteller £10 - £10,000
£10 - £10,000
2 - 3 days How to use Neteller
PaySafeCardPaySafeCard -
- How to use PaySafeCard
MastercardMastercard £10 - £2,500
€20 - ?
2 - 3 days
VISAVISA £10 - £2,500
£10 - £10,000
2 - 3 days
TrustlyTrustly €10 - ?
£10 - £10,000
- How to use Trustly
MaestroMaestro £10 - £2,500
Not Available -
ZimplerZimpler -
Bank transferBank transfer Not Available £10 - £10,000
BokuBoku £15 - £30
Fee: 15.0%
£10 - £10,000
3 - 5 days
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