Casino Royal Club Review

The player complained their withdrawal was taking too long. They requested a withdrawal via check but after some time the casino informed them it didn't get through and they should wait a couple of days longer. The same answer was given to them repeatedly and then the casino stopped answering player's contact attempts. No one reacted to this complaint and it remained unresolved.

Cecil999 requested a withdrawal of £1,000 and a couple weeks later, she still didn't receive any money. The support informed her she should receive her payment very soon. The casino stopped responding to Cecil's requests and the complaint remained unresolved.

The player, Bim9001, requested a withdrawal but it didn't get approved for quite some time. The casino never responded to his emails, chat messages, nor would they answer his phone calls. The player felt scared. The complaint remained unresolved.

After Andrewl418 completed the wagering requirements, he requested a withdrawal of $600,43 on his UPayCard. He never received any update on the process, any payment or a reply from the casino whatsoever. He claimed two weeks of waiting for his payment was way too long. The case remains unresolved.

Luca requested a withdrawal and about twenty-five days later, he still didn't receive his winning of €2,137. He contacted the support where they told him that one of their payment processors wasn't working for the past two months. Shortly after that, apparently, the processor started working but the casino stopped responding to Luca's chats or emails. There is no further information available.

Abrokonby received his first winning without any issue but his second withdrawal of €1,400 wasn't that easy to receive. His Neteller page had been blocked for a while for no reason whatsoever. No further update is available and the complaint remains unresolved.

The player, Staple, had all of his documents approved and verified when he requested a withdrawal but didn't receive it. The casino wouldn't respond to his emails, phone call, or the chats. The player felt ha had been misled by the casino in order to not to receive his winning. There is no further information about this complaint available ever since.

In order to get paid faster, the player was asked to reverse his withdrawal of $1,400, make a deposit, and play through a bonus. He did all of this but was told that the payment had to be processed manually but he should get it soon. A few weeks later, a live chat representative named Henry promised him he would take care of it and he would get paid soon. But the withdrawal had been in a reversible mode for a while now. There is no further information on this case.

Moon1919 tried to request a withdrawal of his funds but its button didn't work. After contacting the casino on numerous occasions, there was nobody to help the player, still. They wouldn't respond to his phone calls, emails, and chats. No further update is available ever since then.

Dleroy46 was offered a bonus with a 30x playthrough and he accepted it and won. After that, he tried to request a withdrawal but wasn't able to do so because apparently, he didn't meet the wagering requirements. Later on, he was told that the promotion he received was a tournament and had only a few winners. It seems like the player had been misled by the casino on numerous occasions and we only hope that he would get paid his winning. No further details are available since then.

Bozena requested a withdrawal of $135 but about a month later, she still didn't receive it. When she spoke to a live operator, Bryan, he told she would get her winning in a day or two. On a different occasion, they recommend her to make another deposit and reverse the withdrawal and request it again. After she did that, the casino stopped responding to her and she wasn't able to get a hold of them either via live chat or phone. She also questioned if the casino was still operating. No further information is available at this moment.

This player complained about the casino contacting him 3-4 times per week and kept inviting him to play. One day, he decided to do so, and made a deposit of $25 but didn't take a bonus. Within 24 hours, he had won $116, requested a withdrawal and sent all the documents needed for verification. A few days passed and the player still didn't receive his money but they called him with another offer to make a deposit so he would receive a bonus. After that, the casino stopped responding to him and closed his account without any relevant reason given. The complaint remained unresolved.

Claude tried to request two withdrawals of €1,000 each but the payment method of Neteller that he chose wasn't available. The player reversed the withdrawal and requested it once again hoping that the Neteller would be available this time, but it wasn't. The casino claimed that Claude needed to get his account verified again and had to wait for it to get done. Later on, he accepted a free bonus but it didn't help to resolve the problem. The casino never responded to the complaint and it remained unresolved.