Betsafe Casino DK Review

The player from Ireland had his account blocked due to allegedly incorrect personal information. He had provided all the necessary documents for the KYC verification, including a photo of his passport, a selfie with his passport, photos of his deposit debit card, and a utility bill as proof of address. Despite the player's efforts to resolve the issue, the casino had declined to participate in the complaint process. We had advised the player to contact eCogra, an alternative dispute resolution service, and the Malta Gaming Authority for further assistance. The complaint was closed as 'unresolved', which could have negatively affected the casino's safety index.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Norway has been accused of opening multiple accounts. We have not received further information from the casino, therefore the case was closed as 'unresolved'. The casino requested that this case be reopened, and stated that the player had indeed had their account closed due to the use of multiple accounts to claim bonuses. We tried to reach the player in order to attempt to resolve the situation, but they did not respond. Consequently, the complaint was rejected.

The player from Greece is requesting a full refund since his country is one of the restricted ones. The player stated that some time after registering an account, their country was made a restricted country, but the player was allowed to continue to deposit and play and so believed they should be refunded. As the player deposited and played of their own volition, and no funds were confiscated from them, we do not believe there are sufficient grounds for a refund and the complaint was rejected.

The player from Argentina had reported that his Betsson Casino account was suddenly blocked while he was engaged in a slot game, and he was unable to get in touch with the casino. After the Complaints Team had engaged with him and extended the complaint resolution timeline, the player had managed to resolve the issue independently. Consequently, we had marked the complaint as 'resolved'.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.