888 Casino - Player's withdrawals have been delayed.

Hi,

i have a total of 4 withdrawals awaiting process with 888 casino. They have asked me for some documents to do verification. This was done and got a live agent confirming that this was finalized. I have been communicating with them every day and always say they will help and it’s always false promises. Today when I talk with the live agent she said my account needed to be verified which is extremely frustrating as they confirmed it was done already.

i have also made a complaint to the agco but still waiting on that.

also ask prior to remove the ability to reverse my withdrawals that was never done.

i feel like they are hoping I will reverse my withdrawals and gable them all before they pay me. Really bad practises.

thanks for the help in getting this resolves.

Dear Sylmom1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Which payment method to withdraw your winnings have you opted for? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning,

they finally paid me after mentioning that I have made a complain to you and the agco. Thanks for your help

Dear Sylmom1981,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru