The player from Botswana initially experienced an issue with a delayed withdrawal of $252 from an online casino. He hadn't used a bonus and his account was accessible. He had requested the withdrawal through a bank swift transfer. Following his complaint, the casino had lifted all restrictions on his account and processed his withdrawal. The player had confirmed the receipt of his funds, marking the resolution of his complaint.
888 Casino - Player's withdrawal is delayed.
Amount: $252
888 Casino
Safety Index:Above averageSafety Index
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7.4
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
I have requested a withdrawal on the 1st of February and they acknowledged receiving my withdrawal and promised to start processing it in 1-3 days as written in their policy. Even to this day they haven't started processing the withdrawal but after processing it, the payment may take up to 10 days as they wrote on their site so now i always beg them through live chat and email to start processing my withdrawal but all they offer is a reversal, its like they want me to reverse the money thats why they delay even processing it.the withdrawal amount is US$252.in their live chat they always refer me to an email, or tell me they will start processing soon but they wont give me a timeframe even when i ask for it.their email takes long to respond only to be told that my issue will be resolved
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9 months ago
Dear Phax,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- Is your casino account currently accessible to you?
- Which payment method have you chosen for your withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
Hello.thanks for the feedback, this is my first withdrawal with them, i did not use a bonus. The account is accessible and i requested the withdrawal through bank swift transfer.
I am happy to announce that though we had differences, they sent me an email 10hrs ago that they have lifted all my restrictions and they processed my withdrawal. And yes they sent the withdrawal am waiting for it but they have released the funds already.thank you
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9 months ago
Dear Phax, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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9 months ago
I am happy to announce that my payment just arrived.thank you Casino Guru for the assistance. I received the funds jst now
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9 months ago
Dear Phax,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
