888 Casino - Player’s multiplier win hasn’t been rewarded.

Hey, so I was playing a lighting sic bo game and my number was chosen on a 50:1 number and I was paid out BUT the lightning bonus landed on my number and it was a 255 times multiplier.

I wouldn't usually dispute its ALOT Of money and I've emailed them like 10 times and the first time I got a robot back and ever since I've gotten no emails back whatso ever

Dear Jpetipas55,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please clarify which amount should have been multiplied x255? Could you please forward the entire game history to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jpetipas55,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I’ve sent you an email. Also, the bet I believe was 60 cents

I sent you everything you needed in the initial complaint, and more

Thank you for your email. I’m afraid I still don’t see the actual bet. If you bet $0,60 and it got multiplied by 50, the win should be $30, correct? Afterwards, $30 should have been multiplied by 255 and that would give a win of $7,650, but it didn’t. Do I understand correctly? 

When I added it up before it came up to 12 so the bet may have been 90, would you mind sending me the original screen shots I sent you so I can properly do the math. ?

Here you are, the three original screenshots from your very first reply.

Dear Jpetipas55,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.