The player from Spain received a bonus of €5, but he expected the casino to be a little bit more generous. This is not a valid reason to punish the casino, therefore we rejected this complaint.
888 Casino - Player’s dissatisfied with a given bonus.
Amount: €300
888 Casino
Safety Index:Above averageSafety Index
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7.4
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
The casino has given me a bonus of € 5 after having spent € 300 in the quarantine period, it is not fair, it is unfortunate, what could I do in this case?
Automatic translation:
Public
Public
4 years ago
Dear Alvaritokaba,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that the casino can decide whether they grant you the bonus or not, or how much.
Additionally, please check our recommended casinos, maybe you will find out something more interesting for you:
https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t see any valid reason for punishing the casino and there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Public
Public
4 years ago
Unfortunately, for us this is not a valid reason to punish the casino, therefore we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
