HomeComplaints888 Casino - Player’s account has been blocked.

888 Casino - Player’s account has been blocked.

Amount: €17

888 Casino
Safety Index:Above average
Submitted: 24 Jun 2022 | Case closed : 10 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Italy had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

or a slot, my account was inexplicably disabled temporarily.

I wonder how this is possible.

I have already found similar complaints and I hope my situation will be resolved soon, also because I have not been able to withdraw anything.

The casino in question is 888casino.

I await a reply.

Automatic translation:
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1 year ago

Dear aflorio97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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1 year ago

Dear aflorio97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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