888 Casino - Player’s account has been blocked.

o di una slot, mi è stato disabilitato temporaneamente il conto inspiegabilmente.

Mi chiedo come sia possibile.

Ho già trovato lamentele simili e spero si risolva presto la mia situazione, anche perché non ho avuto modo di prelevare nulla.

Il casino in questione è 888casino. 

Attendo una risposta.

Dear aflorio97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear aflorio97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.