HomeComplaints888 Casino - Player’s account has been blocked.

888 Casino - Player’s account has been blocked.

Amount: $3,000

888 Casino
Safety Index:Above average
Submitted: 13 Jun 2021 | Case closed : 05 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Canada had his account blocked without further explanation. The remaining balance is still held by the casino. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago

So over at 888 casino where I literally played for a week for these reasons, first off it was a shady casino where the games were very shady, I took the risk of putting my own money in where I lost quite a bit, I had an issue with a bet of mine which was $200 which I meant to do $20, When I called in asking for it to be refunded the second I bet it they told me to wait until the bet was over and they said they couldn’t refund, I contacted the casino asked for managers where I was lied to countless times by the support saying there was no managers this and that, I finally got in contact with one after a week of trying where he got my $200 back for me, I went on to win $3000 USD around that where I put a withdrawal in for it, It says it would take 3 days which it didn’t it was about a week of waiting until I canceled it and tried to contact the casino, my account was then banned for unknown reasons and I was left with no way to contact them for weeks, this casino scams or something idk what’s wrong with it but they owe me $3000 usd

Public
Public
2 years ago

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise if you’ve accumulated your winnings with or without an active bonus? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it along with your game history to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


Public
Public
2 years ago

no It was not a bonus and when I tried to take the money out I had waited a week contacted them casino through support number and was told to wait then my account was disabled for no reason at all..

Public
Public
2 years ago

I understand that the winnings have been accumulated without an active bonus. Could you please advise which games you’ve been playing (live games, slots, or multiplayer)?


If there’s any relevant communication, please forward it along with your game history. Thank you very much in advance.

Public
Public
2 years ago

Dear Ryan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news