The player from Austria is dissatisfied with live roulette gameplay. The casino cannot influence the live dealer game, therefore we decided to reject this complaint.
888 Casino - Player is complaining about live roulette.
Amount: €1,000
888 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
888 Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I played liveroulett in my head for weeks with a very successful two-dozen game that worked in realcasino and in game mode 99.9% of the time I had a tally list for every win a dash and was always in the plus barely I play with money but it works like this from a win of about 60 to 70% no more and you can clearly see that the normal rhythm is no longer the same and you are really ripped off I can certainly judge that because I have been playing roulette for 30 years. chance also has its regularities and probabilities if these suddenly something is missing, I think it is called fraud
Automatic translation:
Public
Public
4 years ago
Dear Peter,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
The casino cannot influence the outcome of live dealer game, but if you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Public
Public
4 years ago
Translation
it was not the first time that I had this experience it happened again and again! greeting reider
Edited
Automatic translation:
Public
Public
4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. We cannot punish the casino for something, it cannot influence. I would also recommend you to read this article, maybe it could help you:
https://casino.guru/roulette-rules-odds-bets
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
