The player from Chile had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received at that point. The player had expressed concern about potential issues with his bank's transfer limit. However, he later confirmed that he had received his withdrawal. We had marked the complaint as 'resolved' in our system.
7Slots Casino - Player’s winnings haven’t been received yet.
Amount: $450,000 CLP
7Slots Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, good afternoon, I would like to lodge a complaint against 7Slot Casino. I have been able to make withdrawals on two occasions and have a verified account with all the required documents provided. Everything seemed fine until I won $450,000 Chilean pesos, and then the nightmare of trying to withdraw started. I should note that I didn't use any bonuses to acquire this money, not even a reload. More than two weeks have passed, and I still haven't received my deposit. I hope this gets resolved or that you stop recommending this casino.
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1 year ago
Dear jlabbecano,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Thank you very much, today the withdrawal I requested was reduced from my balance, I understand that it has already been approved. Now a doubt arose, the Chilean state bank's view account has a fund transfer limit in the same month and I think it exceeds or I am close to exceeding it, my concern arises 😟 well, how much longer will it take? If the bank rejects my withdrawal? . I would like you to help me follow the case so that my refund is quick and successful, and if so, cancel this transaction and start a new procedure on November 1 to speed up the process. Maybe do two withdrawals or just one. Thank you Guru and team for helping us and listening to us!! I attach test images 
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1 year ago
Translation
Yes dear I thought I had uploaded my answer
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1 year ago
Dear jlabbecano,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
