7Slots Casino - Player’s deposit is delayed due to document issues.

I've been waiting a week for my deposit, and the casino is asking for documents that I've already uploaded about 10 times. Once they approved them, but then they appeared as rejected again. I've sent everything they've requested, but nothing is happening with the deposit.

Hello espinozarivera.Ale,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Slots Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Good morning, I have spoken with the casino almost every day. I have uploaded everything they have asked me for. I don't know what they approve and what they don't because they are not clear. They put up many obstacles to making the withdrawal. My account says that I have accelerated withdrawal. However, I have been waiting for days for them to validate my identity. I made the request on November 9 and to date I have already uploaded about 10 times documents where they say they are not clear, etc., even though I have uploaded everything in maximum quality. The process is super exhausting and the numbers do not work, only the customer service.

Dear espinozarivera.Ale,

I hope this message finds you well. Could you kindly forward the communication between you and the casino regarding the verification process to nikolas.b@casino.guru for further review?

Thank you in advance, and I look forward to your response.

Best regards,

Nick

Dear Nicolas, I would like to tell you that on November 9th I requested a withdrawal of 11,000,000 cl. They asked me to verify the account, to which I uploaded all the documentation that was being requested from me. On November 11th, they notified me that the account was successfully verified. However, they did not deposit anything of the requested withdrawal and on the 19th I received another email that I had to verify the account and I had to upload new documents, to which I have uploaded everything that they have asked me for and they have been rejected. It is as if the 7 Slot casino delayed the payment or did not want to pay. On Friday the 22nd I uploaded the documents again and they still have not given me an answer and they have not deposited the requested withdrawal either. Customer service gives a response as seen in the attached documents that you have to wait for the review. I wait and they reject me again and again because they are not legible, however, they are more than clear with the receipt. I made the deposit from my running account, which is the same account where I am asking for it to be. make the deposit, he almost always gives the same answer as if he were a robot, to date I am still in verification and I have provided evidence to the email I hope you can help me because the casino does not give me solutions, they only tell me that I must wait to upload new documentation, etc.

Thank you espinozarivera.Ale, for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok, I'll be waiting for any request, since they successfully validated my account again and after half an hour it appears that I need to verify myself again.

Hi espinozarivera.Ale,

I've just reviewed your case and am sorry to hear about your struggles with verification. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear 7Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please, specify what documents were requested from the player, and why the provided ones were rejected.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear Everyone,

Thank you for including me in this conversation.

As I have reviewed, on 2024-11-13, an additional document request was sent to the user because new payment details were added to their profile. For us, it is essential to verify all information to prevent fraudulent activities. The request was for two documents to confirm the ownership of the bank account.

According to my information, the user uploaded the latest screenshot today, which met all our requirements. These include no photo edits on the document, visible username, and email address.

At this stage, the account has been successfully verified.

Dear espinozarivera.Ale,

If you have any additional questions, please don’t hesitate to contact us.

Best Regards,

7Slots Casino

Now that the account is verified, how long should I wait for payment?

Thank you for your prompt response, 7Slots Casino. Could you please specify the timeframe for processing the withdrawal request for the player?

Dear Everyone,

As I have reviewed, we received information from the Financial Department that the withdrawal requests need to be recreated with each transaction amounting to 100,000 CLP. This adjustment is required due to limitations imposed by the payment provider. Please note that there is no restriction on the number of requests you can submit.

We are committed to processing your withdrawal requests as quickly as possible. However, please keep in mind that the processing time may take up to 21 business days.

Thank you for your understanding.

Should you have any further questions, feel free to reach out to us.

Best regards,

7slots Casino

Why do they have accounts with accelerated withdrawal if it is not real? I do not understand how they can take so long with the payment, it is too long.

Dear espinozarivera.Ale, could you please share an update about your withdrawals? Have you already submitted withdrawal requests? Do you have any pending or processed ones?