The player from Chile is facing difficulties withdrawing money from the casino, having waited a week for a deposit. Despite uploading required documents multiple times, those documents have been inconsistently approved and rejected, causing further delays.
7Slots Casino - Player’s deposit is delayed due to document issues.
Amount: $11,000,000 CLP
7Slots Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
6d 19h 17m 20s
Case summary
4 hours ago
Public
Public
12 hours ago
Translation
I've been waiting a week for my deposit, and the casino is asking for documents that I've already uploaded about 10 times. Once they approved them, but then they appeared as rejected again. I've sent everything they've requested, but nothing is happening with the deposit.
Automatic translation:
Public
Public
4 hours ago
Hello espinozarivera.Ale,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Slots Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
espinozarivera.Ale has 6d 19h 17m 20s to reply
