The player from Chile requested several withdrawals from the casino, but the requests weren't processed. We closed the complaint because the player didn't reply to our messages and questions.
7Slots Casino - Player is unable to withdraw.
Amount: $250,000 CLP
7Slots Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have been trying since March 7 to withdraw my money, online operators give you a thousand excuses
I re-requested my withdrawal last week and today it shows an error again and surprisingly there are no operators online
can you help me 🙏
Automatic translation:
Public
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1 year ago
Dear paozavala,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear paozavala,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
