7Slots Casino - Player faces withdrawal issue due to false advertisement.

On the advertisement it says you can cash out a max of $777.00 . After finally making it to a thousand I then tried to withdraw the max 777.00 .then it popped up saying I needed to make any amount deposit so I did a 10.00 deposit and it still will not let me .That's false advertisement all day long .I would keep playing but not just to be scammed out of my winnings. Being it would be the 1st time withdrawing any help would be appreciated .

Dear oneonlybrittany,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Was the 10 USD your only deposit in the casino?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Could you please share with me your communication with casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Good afternoon, oneonlybrittany

I just tried to find your account, but couldn't do it. Could you give me the player ID listed in your account or provide me with a screenshot? We never request additional deposits to withdraw funds, so I would like to find your account and help you as quickly as possible, and also make sure that you are registered on our project.

Best regards,

7Slots Casino

Oh, my mistake, I didn't notice the ID. Unfortunately, I could not find a user with this ID on our project. I also want to draw your attention to the fact that IDs in our casino look different, only numbers, never letters. Therefore, I ask you to send a screenshot of the casino’s main page or a link to the website

Best regards,

7Slots Casino

Thanks to the casino representative for your reply.

Dear oneonlybrittany,

Could you please share screenshots of the website of the casino showing your casino login? Make sure the website is visible on the screenshot.

Send the information to my email at tomas@casino.guru or post it here.

Dear oneonlybrittany,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.