The player from Chile had requested a withdrawal less than two weeks prior to submitting her complaint. Her money hadn't been received yet. The Complaints Team had advised her to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. After communication with the casino, it was confirmed that all requested payouts had been successfully processed. The player confirmed that she had received her money, and the issue was successfully resolved.
7Slots Casino - Player believes that their withdrawal has been delayed.
Amount: $500,000 CLP
7Slots Casino
Safety Index:HighSafety Index
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8.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
On Friday, November 10th, I made a withdrawal which never arrived. I had to cancel it and make another withdrawal today, November 13th. I've tried contacting via phone and message but got no response. I'm getting worried as I've read negative reviews about this casino. Please assist me with my money as I really need it. Many thanks.
Automatic translation:
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1 year ago
Dear lorenaavalos144bebe,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear lorenaavalos144bebe,
Have you received your withdrawal from the casino yet?
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1 year ago
Dear lorenaavalos144bebe,
We are glad to inform that all requested payouts have been successfully processed.
If you have any further questions, please do not hesitate to contact us.
Have a great day!
Best regards,
7Slots Casino
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1 year ago
Dear lorenaavalos144bebe,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
