The player from the Philippines had requested a withdrawal less than two weeks before submitting that complaint, but his money hadn't been received at that time. He had made successful withdrawals in the past and had passed the KYC verification. The player hadn't used bonuses. After waiting for several weeks, the player had reported that the funds were transferred to his account. We had marked the complaint as 'resolved'.
7Slots Casino - Player believes that their withdrawal has been delayed.
Amount: 5,000 ₱
7Slots Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Sensitive attachment
Sensitive attachment
7 months ago
Why is my withdrawal still in process?
i created the request on September 12,2023 it’s already a week still now the funds not yet transferred to my account
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7 months ago
Dear reycanete2893,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
I hope they can fix regarding the withdrawal.
if you are going to deposit it only takes a seconds or a minutes, but the withdrawal a weeks or a month that’s so unfair, I hope they have a quick resolution regarding on withdrawal thank you
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Public
7 months ago
Thank you for your reply, reycanete2893. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
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7 months ago
Yes I already made a successful withdrawal.
and yes I’m also verified.
I don’t use bonuses.
it’s really hard to withdraw, last time it’s a month to successful my withdrawal, then now a weeks I hope you can fix this thank you
Public
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7 months ago
Dear reycanete2893,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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