7BitCasino - Player’s struggling to complete KYC verification.

They ant me to upload my last deposit of 500.00 and they want my full name date of transaction and time which my bank says is not something they do I gave them all documents and they still refusenik to give me my winnings and I have spent a lot of money with them they already have the time of deposit in the history and I sent that to them they just refuse to pay

Dear Jean,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that verifying your deposit seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?

Would you be so kind and forward any relevant communication to kristina.s@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Jean,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.