HomeComplaints7BitCasino - Player is struggling to withdraw his winnings due to unfinished KYC process.

7BitCasino - Player is struggling to withdraw his winnings due to unfinished KYC process.

Amount: €500

7BitCasino
Safety Index:Very high
Submitted: 25 Nov 2020 | Case closed : 10 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from India has requested a withdrawal. Unfortunately, it has been pending due to ongoing account verification. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

i have deposited and played i won 500 euro if am am going for withdrawl they are not providing and telling document verification in process this is a completly fake casino dont trust you will win they will not provide

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3 years ago

Dear Ravulapalliashok,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Did you receive any clarification from the casino which document has been missing and preventing you from completing KYC account verification? Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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3 years ago

Dear Ravulapalliashok,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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