The player from India has requested a withdrawal. Unfortunately, it has been pending due to ongoing account verification. We rejected the complaint because the player didn't respond to our messages and questions.
i have deposited and played i won 500 euro if am am going for withdrawl they are not providing and telling document verification in process this is a completly fake casino dont trust you will win they will not provide
Dear Ravulapalliashok,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Did you receive any clarification from the casino which document has been missing and preventing you from completing KYC account verification? Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela