HomeComplaints5plusbet Casino - Player’s struggling to withdraw their winnings.

5plusbet Casino - Player’s struggling to withdraw their winnings.

Amount: $21

5plusbet Casino
Safety Index:Very low
Submitted: 30 Mar 2021 | Resolved : 07 Apr 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Philippines is experiencing difficulties withdrawing their funds. Player’s complaint has been resolved successfully.

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3 years ago

My withdrawal was rejected twice but why i can deposit using the same card?is this a sign that a casino doesnt want to pay me?

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3 years ago

Dear jhyf2427,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you withdrawn any funds in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago

I had two withdrawals with the casino. They told me to try to withdraw with neteller but they did not explain why i cant withdraw with mastercard.and im a verified casino player of 5plusbet.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

I made a withdrawal with skrill, they have to inform the reason why players who cannot make a withdrawal with mastercard

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3 years ago

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too. 


Do I understand correctly that you've successfully withdrawn your winnings now?

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3 years ago

yes, the problem was solved. thank you so much for your help.

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3 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jhyf2427, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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