The player from Italy had requested a withdrawal two months ago, unfortunately, it has not been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Four Crowns Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €450
Four Crowns Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
Four Crowns Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case summary
Discussion
Public
Public
3 years ago
Translation
ON 28.02.22 I MADE A WITHDRAWAL OF € 450.00 ARISING FROM BEING SUCCESSFUL TO CONVERT A BONUS ACCREDITED AFTER A PAYMENT; TODAY, THAT IS 02.05.22 I HAVE NOT RECEIVED A NICE NOTHING YET, ALTHOUGH I HAVE WRITTEN, I DON'T KNOW HOW MANY MAILS TO THE SUPPORT ITSELF AND I HAVE NEVER RECEIVED ANSWER. FURTHERMORE, THE ASSISTANCE DOES NOT PROVIDE YOU WITH ANY CLEAR INFO, THEY ONLY TEND TO TAKE AROUND NOT CONSIDERING THE DISCOMFORT CREATED.
I WONDER IF I HAVE LOST THAT MONEY AND IF I CAN DO SOMETHING TO GET IT? I TRUST IN YOU FOR THE RESOLUTION OF THE PROBLEM AND I AM WAITING FOR A FEEDBACK IN THIS SENSE.
thank you
Automatic translation:
Public
Public
3 years ago
Dear URPE81,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you received confirmation regarding successful account verification? Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.
However, I hope that you will receive your winnings eventually. Thank you in advance for your reply.
Best regards,
Petronela
