4 Crowns Casino - Player has requested a refund of deposits.

Hi I joined four crowns

played a few games and noticed on novibet and netent the games seemed weird

the return was very very poor

I communicated with casino who just offered a bonus

I asked who there licence was with they said Curacao

I contacted Curacao e gaming who firmly stared they are no part of. This casino

at this point I realised something was wrong i closedown account

I then contacted netent who have emailed back and said they are doing an investigation into the fake games but they are struggling and very much doubt the games are genuine

I have countless times emailed casino and said I want my deposits back it’s fraud and false advertising I payed for something I never got

again they ignore me

I’m waiting on netent to finally confirm but they have more or less said the games are fake

I have emailed the Curacao gambling board who issue licences just waiting on reply and I have informed novibet as there games look fake too

the casino is committing fraud

payments on bank statement look weird too

have you any advice ?

trading standards are also aware and I have asked casino for a list of my transactions but they will not reply

surely this is illegal

any help would be so appreciated

Dear Nette,

Thank you very much for submitting your complaint and sharing your experience with other players. Since you have contacted the game provider and Licensing Authority already, I’m afraid there is not much we could do for you at this time as we won’t interfere with their investigation.

I would recommend checking our review of 4 Crowns Casino https://casino.guru/4-crowns-casino-review in which it scored 3,5/10 points and we strongly advise the players to stay away from it.

„Warning: 4 Crowns Casino uses fake games. These games might have been modified to have a higher house edge and therefore give the casino a bigger advantage than the developers of the original games intended. Please note that not all games available at this casino are necessarily fake, however, it's a very serious issue nevertheless. We strongly advise you to stay away from this casino."

Unfortunately, we’re not in a position to help you at this time. I will set the timer for 30 days and kindly ask you to inform us about the outcome of investigation. Thank you for your understanding.

Best regards,

Petronela

Thanks had a reply from netent and they have confirmed 100%the games are FAKE also had a response from the Netherlands goverment and they have asked me to pass on the info I have I guess I will never see the money and to be honest it’s more about the fraud they are committing

thanks for your reply

Thank you Nette for your update. As I mentioned before, since you’ve contacted all the relevant authorities, we won’t interfere with their investigation. I will set the timer for 30 days and kindly ask you to inform us about the outcome. We wish you best of luck and thank you for your understanding.

Dear Nette,

We are extending the timer by 7 days. Was your problem settled? Could you please update the status of your complaint? Otherwise, we will be forced to reject it.

Got nowhere with this scam casino

they refused to return deposits

they do as they please within no licence and fake games

Have you received any official statement from the authorities?

Dear Nette,

Thank you for your reply. Unfortunately, as I mentioned earlier, we can only join the authority in acknowledging the fact that the casino uses fake games. This information is listed in our review but there is nothing else we can do in this case. I can only recommend you to do better research next time. Sorry we were not able to help you more with this case, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help. I will now reject your complaint. Thank you for your understanding.