The player from Austria has not received a withdrawal. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
31bet Casino - Player's withdrawal has been delayed.
Amount: €4,700
31bet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
31bet Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
The casino claims to pay out via Skrill within 24 hours, unfortunately this claim is not true, suddenly it is claimed that the payout takes 3 days. Furthermore, I would like to pay out with Skrill, because then it is claimed that the email address does not match! But I can refute that with screenshots! It seems to me that the casino wants to prevent the payout at all costs, absolutely UNSerious!!
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1 year ago
Dear ktm79,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please clarify when exactly you requested this withdrawal?
Thank you in advance.
Best regards,
Kristina
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1 year ago
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The problem is that the payout is always rejected because the email addresses for the Skrill account and the 31bet account do not match, which is absolute nonsense, because they are definitely the same!!! I also deposited via Skrill!!!
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1 year ago
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There are no replies to my email inquiries and the live chat has been blocked
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1 year ago
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Why is my complaint not processed??? Meanwhile, the casino has a new excuse why my money is not paid out, there are technical problems!!!! What is this shit???
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1 year ago
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After the first payouts were rejected due to an allegedly wrong email address, I then applied for the payout with a different means of payment, so I was assured that the payout would be completed within 3 working days (see screenshot), after the deadline they suddenly had technical problems and therefore cannot pay out!!! Could you finally classify this fraudulent casino as dubious in your rating!!!!!
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1 year ago
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Payment was again rejected without giving reasons
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1 year ago
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Why isn't Casino guru helping me???????
Payouts are rejected with different payment methods and I am not informed why?!?!? I am not told how to pay out!?! I'm desperate and nobody helps!!! And they still rate these scammers positively, what's the point?!?!
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1 year ago
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I received all my money, please delete the complaint!!
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1 year ago
Dear ktm79,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
