The player from Mexico faces issues with the casino's withdrawal process, as they request numerous documents and do not approve withdrawals even after the player submits them.
24Slots Casino - Player's withdrawals are delayed due to excessive documentation.
Amount: Mex$4,000
24Slots Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
24Slots Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
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Case summary
2 days ago
Public
Public
2 days ago
Translation
When I reload my balance, everything goes smoothly, but when it's time to make withdrawals, they ask for too many documents. Even after providing the documents, they still don't approve the withdrawal.
Automatic translation:
Public
Public
2 days ago
Hello ali24,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24Slots Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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