The player from Spain had requested a withdrawal of 255 euros but had not received any information regarding the timelines. Feeling distrustful due to the casino's low rating, the player had already submitted the necessary documentation and was filing a complaint for resolution. The complaint was resolved with rejection due to the player's account being closed after the casino canceled the withdrawals and imposed high rollover requirements. It was noted that the player did not recommend the casino.
24Slots Casino - Player’s withdrawal is delayed.
Amount: €255
24Slots Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
24Slots Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
Yesterday, I requested a withdrawal of 255 euros. They asked me to wait... and didn't provide any more information on timelines or anything. Honestly, the chat is useless. I know it's early... but the low rating you've given makes me distrustful, so I'm filing a complaint because I hope they pay; this situation is generating a lot of distrust. I've already sent documentation, and everything should be in order. Thank you.
Automatic translation:
Public
Public
3 months ago
Hello Nole77,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24Slots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
