The player's withdrawal is delayed for over a month. The complaint was closed as unresolved as the casino has no reaction policy.
24CasinoBet - The player's withdrawal is delayed.
Black points: 308
Amount: €1,800
24CasinoBet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi and thanks in advance for your help. On June 30, 2022 I made a withdrawal of € 1800 having already verified the profile. Today 11 August 2022 I have not yet received anything. I have been writing on their chat for a month and a half, the first days around the second week of July they said that the disbursement time for a withdrawal was 7-21 working days. At the end of the 21 working days I am writing to them every day and they reply to me every time with messages of apology saying: the payment is late due to long queues caused by other payments, to be patient that the withdrawal will be made on as soon as possible, to have sent numerous reminders to the finance department, to understand my frustration but we are doing our best.
I have lost my temper and have never seen anything like it. I certainly take my responsibility for not being well informed about the professionalism of this platform. Anyway I hope you can help me and I trust you a lot.
thanks for your attention
Automatic translation:
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1 year ago
Hello Primiera,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24CasinoBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hi Nick thanks for your message. My account was verified before I made the withdrawal so on June 30th.
The win was obtained from a real money deposit with an attached welcome bonus and was accumulated once the welcome bonus was unlocked. To sum up, the payout comes from a deposit plus bonus tied to it. The last time I spoke to the casino via chat was today 12th August asking for information about my withdrawal and getting the usual replies of apology and that the deposit is still being verified. I totally lost my patience and I hope you can do something. For more information do not hesitate to contact me.
Thanks again
Automatic translation:
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1 year ago
Dear Primiera,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.
The casino can reopen this complaint anytime.
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