HomeComplaints24CasinoBet - Player struggles with delayed withdrawal.

24CasinoBet - Player struggles with delayed withdrawal.

Black points: 344

Amount: €2,000

24CasinoBet
Safety Index:Very low
Submitted: 20 May 2024 | Unresolved : 03 Jun 2024
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

5 months ago

The player from Spain had been attempting to withdraw winnings from 24CASINO.BET for a year without success. The casino refused to pay without providing any reasoning and even closed the chat during conversations. We closed the complaint as 'unresolved' due to the casino's consistent 'No Reaction Policy,' Numerous attempts to contact the casino were ignored.

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6 months ago
Translation

24CASINO.BET = FRAUDULENT-THIEVES

I've been trying to withdraw money for a year, numerous withdrawal attempts, and there's no way out. All in capital letters: FRAUD AND THEFT.

MAY NO ONE EVER PLAY HERE.

They refuse to pay without providing any reason, and have even just closed the chat while I was asking when they were going to pay me. 24CASINO.BET = CRIMINALS

They have no shame, nor have they known it. They are a MAFIA that wants to steal money from everyone who plays.

THEY ARE REAL THIEVES

Automatic translation:
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6 months ago

Dear Ramcl,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern.

However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

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5 months ago

Dear Ramcl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago
Translation

Hello! I've been waiting for that retirement for more than a year that never comes.

I am going to attach their response. So you can see that it is all as is.

They just give me pause and ask me to be patient. But they don't want to pay because I've been like this for more than a year. And already many withdrawal attempts.

I ask that these SCAMMERS be reported.

filefile

Automatic translation:
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5 months ago

Dear Ramcl,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.

The casino can reopen this complaint anytime.

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