HomeComplaints24CasinoBet - Player’s withdrawal has been delayed.

24CasinoBet - Player’s withdrawal has been delayed.

Black points: 215

Amount: €1,600

24CasinoBet
Safety Index:Very low
Submitted: 27 Sep 2022 | Unresolved : 29 Sep 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from Netherlands has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

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2 years ago
Translation

Good, I've been waiting for my withdrawal for more than a month, they make up what I have to wait for them to configure if I've played (without cheating) I mean I spend money and they tell me if I cheat? Valla incompetents is the first time I play on a page, and they tell me that to not pay me. I have it clear or they give me my money or I report you and do everything possible to have the page closed. Because this is called scam

Automatic translation:
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2 years ago

Dear AMIRALOVE,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Edited by a Casino Guru admin
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2 years ago
Translation

It is a great shame that you talk to me about disputes or tell me something, to calm down more than 100 people who are here waiting for their money, stop talking so much and pay what they have to do, I have been waiting for 2 months, gentlemen,2 months for my money, and they say that if they have to corroborate what? That it is not a scam? If the scammers are you who try to fix it by telling me to wait more? I already warned and I will warn again if in a few days I don't see my money, I have nothing to lose, everything to gain because what there is is evidence

Automatic translation:
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2 years ago

Dear AMIRALOVE,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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