21Dukes Casino - Player’s bonus winnings have been voided.

$ 4,000 was confiscated for some incomprehensible reason. He said he bet more than $ 5 as a bonus. He doesn't remember, and even if he bets $ 5, he should get an error. Please rate the scam casino

Dear Tada,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration.

I carefully checked the Bonus Terms on the website, and this is what I found https://www.21dukes.com/en-JP/bonus-rules:

„Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is $5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to forward your game history along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Once the bonus was over, I was able to withdraw. After that, I made a deposit and received a deposit bonus. After that, I don't remember playing the bonanza game until the end of the bonus. You shouldn't make big bets with real money. At the time of the first bonus, I bought a future in the game of bonanza. However, the withdrawal has been completed. I think it is a mistake that the rules change when it comes to large withdrawals. I don't remember making a big bet with the deposit bonus after depositing, so I requested to send a proof report, but I can't get it. I also contacted Curacao later, but received a reply saying that there was no license. It is a mistake that the rules change with large withdrawals as no evidence is submitted. As I say many times, I don't remember high bets after depositing, so please send me a report of evidence.

I want a convincing answer

It feels like a mixture of post-deposit bonuses and non-deposit bonuses. I want to see the log

You can understand if the $ 100 no deposit bonus is forfeited

I'm not convinced. Expectations for justice

Is it the date and time of the breach that is later than the date and time of the deposit? I'm asking for a photo of the date and time log of evidence, but I can't get it. Please cooperate

 Hello!

Thank you for your response,

I apologize, Please be informed that I have double checked and your withdrawal request was declined do to the fact that you have breached the following rule that can be found on our site, under the Bonus Rules page:

Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is 5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit

The Session ID for the bet is 210204188325313711 , which you can also check in the game activity logs on your account.

Thank you for your comprehension on the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.

I received a reply from the above email. After all, even if I request it many times, it does not show evidence of the date and time of the violation. I want to know if I have violated the deposit bonus after depositing. I don't remember violating the deposit bonus. Please cooperate

I received a reply from the above email. After all, even if I request it many times, it does not show evidence of the date and time of the violation. I want to know if I have violated the deposit bonus after depositing. I don't remember violating the deposit bonus. Please cooperate

Dear Tada,

Thank you for your replies. Have you tried to download the game history from your casino account? Is your account still accessible?

The amount of data is too large to find. I wanted to know when the deposit bonus was clearly applied and when it was violated.

He received a deposit bonus on February 2nd and violated it on February 4th. This is my loss. However, with the first deposit-free bonus, I was able to withdraw without violating the free spin purchase. So I misunderstood that it wouldn't be a violation. It's a pity that the rules change at a high price. Thank you for your cooperation. Gratefully

If your game history is too big to be downloaded on your own, have you tried requesting it from the casino? Meanwhile, please forward a screenshot of your cashier/deposit history. My email address is petronela.k@casino.guru.

Thank you very much in advance.

Dear Tada,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.