HomeComplaints21bit Casino - Player's account access issue following withdrawal request.

21bit Casino - Player's account access issue following withdrawal request.

Amount: €442

21bit Casino
Safety Index:Above average
Submitted: 26 Mar 2024 | Case closed : 15 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Finland couldn't log into the account after requesting a withdrawal of 443.50. There had been no update on the status of the withdrawal. We sought further details from the player to better understand the situation and extend the resolution period. However, the player did not respond to our inquiries. Consequently, we could not investigate further and had to reject the complaint.

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8 months ago
Translation

I won 443.50 at the casino and proceeded to make a withdrawal. However, now I can no longer log into my account and I haven't heard anything about my withdrawal.

Automatic translation:
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7 months ago

Dear niklasposti5,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 21bit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long were you a player of the casino and when exactly was your account blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
  • Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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7 months ago

Dear niklasposti5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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