21.Red Casino - Player’s withdrawal request has been delayed.

Hello

I had my account fully verified, I won some money and wanted to withdraw it so I've requested 1000EUR withdrawal on 04.07.24 It got rejected day later and they requested from me, additional documents, selfie with document and document confirming my phone which I did. On 09.07.24 I requested again withdrawal of 1000EUR and it is still pending, I contacted them multiple times, they always says they don't have any information when it will be processed etc. My account is fully verified, all documents they asked, I sent them and still they don't process withdrawal...

I'm waiting over week for withdrawal of 1000EUR and I have still 222EUR left that I would also withdraw but I can't request it as limit of withdrawal has been reached due this 1 pending withdrawal.

Dear andrepop1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello,

I still not received any money from 21.red, soon it will be 3 weeks since I 1st time requested a withdrawal, all documents required were provided already.

My account is KYC verified as you can see on previous screens.

Hello,

My withdrawal is pending since 18 days, I still not receive my money nor any information when it will be processed.

Thank you for keeping me updated. Could you please specify which games you played? Were they slots, live casino games, or did you participate in sports betting?

I participated in sports betting, withdrawal is still pending... 20 days already since it was requested, account fully verified and all documents provided

Thank you for the update.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika