Hello, Vivek_kumar,
I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, while we will wait for the casino's response, please post here a screenshot of the email you received from the casino, with all the necessary information visible in the screenshot, such as the sender's email, your email, complete email body (it may be divided to more than 1 screenshot), casino's signature. The text you copied and pasted above looks incomplete, and it seems like some information is missing there.
Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear 1win Casino team,
Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed? Have disputed winnings been confiscated?
What steps should the player take to unblock the account and/or withdraw his winnings?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?
Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).
Hello, Vivek_kumar,
I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, while we will wait for the casino's response, please post here a screenshot of the email you received from the casino, with all the necessary information visible in the screenshot, such as the sender's email, your email, complete email body (it may be divided to more than 1 screenshot), casino's signature. The text you copied and pasted above looks incomplete, and it seems like some information is missing there.
Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear 1win Casino team,
Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed? Have disputed winnings been confiscated?
What steps should the player take to unblock the account and/or withdraw his winnings?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?
Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).