The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite the delay, the player had been advised to wait for at least 14 days after the withdrawal request. This was due to the usual processing times and potential delays caused by unfinished KYC verification or high volume of requests. The player had expressed frustration over the lack of response from the casino. However, the issue was eventually resolved, and the player confirmed that they were able to withdraw their winnings. The complaint was then marked as 'resolved' by our team.
1win Casino - Withdrawal of player's winnings has been delayed.
Amount: 200,000 INR
1win Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
Hello sir
My withdrawl is being delayed,account is under KYC ,Acc id is 42571863.
How much time it will take to get verified.I have submitted documents on 16 of jan.
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3 months ago
Dear Mahi_0921,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 months ago
Days are over and there is no reply from casino side,Casino guru please look into the matter that would be so kind of you.
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3 months ago
I have exhausted all my balance,but there is no response from their side.
I just want my account being verified by them so that there will be no withdrawl problem from their side.
I am just waiting for their response,there is no response yet.
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3 months ago
Casino guru thanks thanks my problem is solved.I am able to withdraw my money.
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2 months ago
Dear Mahi_0921,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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