The player's withdrawal is delayed for a day. The complaint was resolved as the player received his money.
1win Casino - The player's withdrawal is delayed.
Amount: €60
1win Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Yesterday 03/07/2022 I made the withdrawal of 60 euros, on the site they are sent to the account but nothing has arrived to the account yet.
Automatic translation:
Public
Public
2 years ago
Hello Lillo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is the verification ongoing? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that it might take up to 14 days to receive your withdrawal so I would recommend to wait only.
Looking forward to your answer.
Regards,
Nick
