The player's withdrawal is delayed for 2 days. The complaint was resolved as the player received his money.
1win Casino - The player's withdrawal is delayed.
Amount: 1,460 R$
1win Casino
Safety Index:Above averageSafety Index
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7.3
1win Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I requested a withdrawal on the website 2 days ago, on 04/06/2022. At first, before, I had requested 2 withdrawals which were processed and deposited in my Bank in a matter of minutes. However, the last one of 1,460.00 BRL was not credited to my bank account. I was surprised because it took so long. I contacted the chat several times and they just told me to wait 48 hours. I waited 48 hours and the funds were not credited to my bank. I entered the chat and the support simply does not respond to me. It seems that this site uses as a strategy, to seduce the customer, to quickly pay the first withdrawal requests for beginners, but then, in the next withdrawal requests, it no longer fulfills the commitment to pay the customer. I have this feeling about the site. I hope I'm wrong with that impression about this site.
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Public
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2 years ago
Hello rapobp ,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
How much did you withdrawal in the past? Was your account verified in the past? When was the last time you processed a withdrawal?
Please note that if a verification is required it might take up to 14 days to receive your winnings.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi Nick,
I made 4 successful withdrawals. Their total was 1,708.95 BRL. I was never asked to verify my account to make these withdrawals. The last time I processed a withdrawal was on June 3rd.
I believe they will request a verification to further delay the withdrawal.
This site is unbelievable. Support is a big shame. The attendants ignore you.
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2 years ago
Translation
1Win paid me what he owed. You can close the claim.
It just so happened that the withdrawal that was being processed was canceled, according to them, due to problems with the means of payment. I was told to try again, I tried this one and finally got the money.
What bothered me a lot about this Casino was the negligence of the consultants. They simply left me talking to myself and ended the service. The support of this 1Win Casino is so bad it's surreal. Obviously, I won't put another penny into this Casino, especially after reading the desperate reports from some players here. I even think that 1Win held my withdrawal strategically, so I wouldn't bet there anymore. Well, actually, I won more than I lost at this Casino.
I also saw that 1Win has one of the worst reputations here at Guru. I just wish that all people who are thinking about joining this Casino, somehow, come across the testimonials about it here at Guru.
I won't do the injustice of saying that 1Win is a fraudulent Casino because, after all, they paid me. But I say without hesitation that it is the worst Casino I have ever played at.
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