The player's withdrawal is delayed for 2 days. The complaint was closed as the player stopped responding.
1win Casino - The player's withdrawal is delayed.
Amount: €160
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
I had already made two withdrawals in this house and had no problems. Both were processed in a matter of a few hours. This time after 24h I contacted customer support in which they told me that there is nothing wrong with the withdrawal and that it normally takes between 24h to 48h. I waited. After 48 hours, the withdrawal is still pending. I contacted customer support again and they send me an email for me to contact them in which I still haven't gotten any kind of response and from what I see in the reviews here from other users I probably won't get it.
Automatic translation:
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2 years ago
Hello Tiomurs,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Hello Tiomurs,
As I mentioned above, be sure to wait at least 14 days for the money to arrive. As you did request for the payout 7 days ago, be sure to let us know until the end of this week if there's been any update.
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2 years ago
Translation
I sent an email a week ago with the requested data and only got an email with a response that would take between 14 days to 1 month. I have sent more emails to which I have not received any response. In my opinion, when the house sees that the player is making money, it stops paying at a certain point. I don't think I'll ever see the money again. I'll wait for 14 days but I won't get a response. Do not deposit money at this casino.
Automatic translation:
Public
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2 years ago
Hello Tiomurs,
I can also confirm that it might take up to 14 days so please let us know until the end of this week if there is any update. If still not, we will try to intervene.
