The player from India is encountering difficulties in changing their email associated with their casino account, which has been ongoing for almost a week. This issue is hindering them from withdrawing their funds from the casino. The complaint was resolved as the player's withdrawal was successfully processed after correcting his e-mail.
1win Casino - Player struggles with email change preventing withdrawal.
Amount: 210,221 INR
1win Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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7 months ago
I have been tried many times to change my email and its been over 5 6 daya since i am requesting them to change my email but they are not providing me right information...in email they said go to chat in chat they said go to email im very tired of thia as i want to withdraw my funds ....please help me out i want to withdraw my funds from there but they are not help me out
Gaming id 47080024
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7 months ago
Hello risky36571,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you registered in this casino and since when are you trying to chance the e-mail address? Why didn't you change it before even depositing there? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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7 months ago
Thanks for giving me your time.
Sir on 4/09/2013 i made this account on 1win.
And since i am trying to change my email...
I dont understand in chat they said contact us via email and in email they said contact us via chat. I dont understand what to do,
When i created this account after few days i lost my phone so that i lost the access of my that email and phone number ....but i think this is not an issue if i asked them to change my email so they asked to send id and selfie and on 13th September i sent them my docs and i am still waiting and i spoke with them quite a few times in day ...everyday i asked them about the status.
"Risky36571@gmail.com" this is ny new email.
Looking for hearing from you
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7 months ago
You are taking it very long ...is it possible to solve my issue as soon as possible casino guru because the time has passed now
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7 months ago
I would like to ask 1win Casino to join us and help us resolve the player's issue regarding changing his e-mail.
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7 months ago
Translation
Good afternoon
On our part, the KYC procedure was initiated, since the request to change the email seemed suspicious. This is done in order to protect your account from unauthorized access and confirm your identity. The verification deadlines were announced in a response email.
At the moment, we have completed verification and changed the email to the specified one - Risky36571@gmail.com.
Best regards, 1win team.
Automatic translation:
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