1win Casino - Player seeks help in changing email address.

How to change my email address on 1win ?

id-44857964

Dear adirajguru777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your winnings were accumulated with or without an active bonus? Why do you need to update/change your email address?

Please understand that while registering any casino account it is necessary to provide correct data if you don't you might face serious issues later. I can't promise that you will be able to change your email address as one of the basic rules is to submit correct and genuine data when opening an account.

Thank you in advance for your reply.

Best regards,

Petronela

Dear adirajguru777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.