HomeComplaints1win Casino - Player's withdrawal was processed but not received yet. After some time, player had stopped responding, so the complaint has been rejected.

1win Casino - Player's withdrawal was processed but not received yet. After some time, player had stopped responding, so the complaint has been rejected.

Amount: 5,000 INR

1win Casino
Safety Index:Above average
Submitted: 10 Feb 2023 | Case closed : 22 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India is experiencing difficulties withdrawing from the casino, as her withdrawal was received yet.

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1 year ago

I was created a withdrawal request on date 08-02-2023 time 7:00pm aprox


But still i didn't get any amount in my bank account


And 1win support team is always give same answer wait 24 hrs


Also i was emailed to payment department of 1win 7/8 emails with bank statement attached

But no one response


Please help me to get my money

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1 year ago

Dear imranshahina0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account.

If your withdrawal was approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

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1 year ago

Thank you for response of my complaint

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1 year ago

Any update about my complaint

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1 year ago

imranshahina0,


Please allow the casino two full weeks to process the payment. If there’s no development by Wednesday, we will intervene. I'll set the timer accordingly. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

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1 year ago

Thank for your response


I understand and there is no any other option


I waiting for some good news


Thank you casino guru

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1 year ago

Is there any news regarding your withdrawal, imranshahina0? Have you received your winnings, yet?

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1 year ago

No any wining receive 🧐

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1 year ago

Now what should we do

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1 year ago

Thank you very much, imranshahina0, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

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1 year ago

Hello, Imranshahina0!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

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1 year ago
Translation

Good afternoon


Your account is required to pass KYC. You have not contacted security@1win.xyz for this procedure.

Please write to the above mail, or indicate the mail to which it will be convenient for you to receive a letter to initiate verification.


Sincerely, 1win team.

Automatic translation:
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1 year ago

Dear imranshahina0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Hello, 1win team!

Please, let me know if the player has passed the KYC procedure and what is the status of the withdrawal.

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1 year ago
Translation

Good afternoon


There was no response from the player.


Sincerely, 1win team.

Automatic translation:
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1 year ago

imranshahina0, if you will not respond here or to the casino I will be forced to reject this complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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