The player from India is experiencing difficulties withdrawing from the casino, as her withdrawal was received yet.
I was created a withdrawal request on date 08-02-2023 time 7:00pm aprox
But still i didn't get any amount in my bank account
And 1win support team is always give same answer wait 24 hrs
Also i was emailed to payment department of 1win 7/8 emails with bank statement attached
But no one response
Please help me to get my money
Dear imranshahina0,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account.
If your withdrawal was approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
imranshahina0,
Please allow the casino two full weeks to process the payment. If there’s no development by Wednesday, we will intervene. I'll set the timer accordingly. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.
Thank for your response
I understand and there is no any other option
I waiting for some good news
Thank you casino guru
Is there any news regarding your withdrawal, imranshahina0? Have you received your winnings, yet?
Thank you very much, imranshahina0, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hello, Imranshahina0!
Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.
I would like to invite the casino to give them a chance to explain their side of the situation.
Thank you!
Good afternoon
Your account is required to pass KYC. You have not contacted security@1win.xyz for this procedure.
Please write to the above mail, or indicate the mail to which it will be convenient for you to receive a letter to initiate verification.
Sincerely, 1win team.
Dear imranshahina0,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hello, 1win team!
Please, let me know if the player has passed the KYC procedure and what is the status of the withdrawal.
Good afternoon
There was no response from the player.
Sincerely, 1win team.