1win Casino - Player's withdrawal request is left pending.

Dear: for several days now, I've wanted to withdraw my funds and it's always left pending. I would like someone from the 1win casino to personally contact me to resolve the withdrawal issue. Thank you.

Dear litlefrank,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thank you for your attention. However, I must clarify that to this day I cannot withdraw the funds since the system itself bounces it back and does not tell me the reason. I have tried to make a withdrawal through Astropay and cryptocurrency but it always bounces back to the process.

Thank you for your reply, litlefrank. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear litlefrank,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear:

All the transfers I have made to withdraw the money have been rejected as shown in the screenshot I attached. I have been playing and I have lost my winnings that I had. In recent days I have wanted to perform an extraction and it is still waiting.

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear litlefrank,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.