1win Casino - Player's withdrawal is delayed for over two months.

Hello sir,

My 1 win I'd is 7723583

I am waiting for my withdrawal more than 2 months my account is fully verified and I made multiple times withdrawal this time stuck my withdrawal in pending when I contacted in live chat they provide me security team gmail but wen I contact security team every time I recive computer generated mail wait for some i response you soon but never receive any response

Dear Prince2272204,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you've encountered. To better understand your situation, I would appreciate it if you could answer a few questions.

• How long ago did you register your account?
• Could you kindly forward the confirmation of your account verification?
• Which games have you been playing (live casino, slots, or sports betting)?
• Were your winnings accumulated while using an active bonus, or did you win without one?

If there is any relevant communication regarding this issue, please forward it to petronela.k@casino.guru.

Your cooperation is crucial to ensure we can proceed with the case and resolve the issue effectively. I hope we will be able to help you as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

1.I am not sure that when I registered in this cassino but my first deposit is 21.2.2024

2. My account is fully verified

3.mostly i am planning live cassino like roulate

4.most of the time I never use bonus

Hi Prince2272204,

Thank you for your message and for providing the details.

• Could you kindly forward a higher quality version of the screenshot you sent, as it appears blurred, and I’d like to ensure I have all the necessary information to assist you properly?
• Also, could you please clarify whether your latest winnings were accumulated with or without an active bonus? This will help in reviewing your case.

Looking forward to your response.

Withdrawal received cancel my request

Dear Prince2272204,

Great news 🤩 We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru