1win Casino - Player’s withdrawal is delayed due to verification.

HELLO, IT'S BEEN DAYS SINCE I SENT MY DATA FOR VERIFICATION. NO OTHER CASINO HAS TAKEN THIS LONG TO VERIFY IDENTITY. I NEED THE MONEY AND MY WITHDRAWAL IS FROZEN BECAUSE OF VERIFICATION, AND IT'S TAKING TOO LONG. IT WOULD BE HELPFUL IF SERVICES LIKE THIS WERE AS QUICK AS WHEN PAYMENTS ARE PROCESSED IMMEDIATELY.

Hello Alex08460,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

3 days ago but I did not take into account the 14 days so I will wait but I would need the money urgently since I suffered a robbery and waiting 14 days would be a long time for me

Hello Alex08460,

Please let us know once it would take longer than 14 days.

Dear Alex08460,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.