The player from Brazil is unable to receive the emails with the withdrawal code after cancelling an email replacement. Despite contacting customer service and given a request number and 24 hours resolution timeline, the issue remains unresolved. The complaint was closed as the player stopped responding.
1win Casino - Player's withdrawal is delayed due to email issues.
Amount: 267 R$
1win Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I canceled the email replacement, and I no longer receive the emails with the code to try to withdraw funds, it has been days since I have been able to resolve it through the SAC, the last service informed the request number 180308 and the deadline of up to 24 hours , but unfortunately it still hasn't been resolved.
Automatic translation:
Public
Public
1 year ago
Hello gugu31gh,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Do you need to use the same e-mail for withdrawal as you registered with? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Good Afternoon! Thank you!
It has already been verified, I had to send the same information several times (account ID, user name, deposit slip, details, old email, new email...?
Completing a request after a lot of cost but since there was no change I got in touch and they informed me that I could only change it to a Gmail, I requested again with a Gmail on Friday 07/7, a period of 24 hours passed, but until then.
Passed a claim ID number 180308
Automatic translation:
Public
Public
1 year ago
Hello gugu31gh,
As it might take longer to fix such an issue than 24 hours, can you please advise if the problem still persists?
