1win Casino - Player's withdrawal has been delayed at 1win.

Dear and Respectful Casino GURU official

Hello, I'm a Korean Gambler

I want to go to a casino called 1win

I got scammed while playing the game transparently My withdrawal option is to use the Korean account transfer banking service, but I am not currently withdrawing about 1.05 million won It's about 750 dollars when you calculate it in dollars.

KYC certification was completed a month ago,

So far, I trusted 1win and used it

I'm starting to look for a lot of money that I lost

I'm not withdrawing it

I've never received a bonus before

I did it and I never got a bonus this time No matter how late it is, it is always withdrawn within 5 hours, and they said it is withdrawn within 48 hours, but so far, the deposit has not been received

I'm lying all the time

All evidence is in place

On the day of withdrawal, I made a withdrawal using sports batting and slot machines, but I haven't received it. 1win vip manager within 48 hours

I said I'd guarantee you a withdrawal, but this, too

It was a scam to buy time. I'm so tired of 1win now. This isn't a Gamble

Judging by the general fraud of casinos

It's so exhausting and hard..

Please help me, my dear Casino Guru

The Gamblers from the East, Korea, in the west

I'm writing something

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with 1win Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina