1win Casino - Player’s experiencing difficulties withdrawing his winnings.

Hi I withdrawal my winning money 2 week complete but amount was not credit still on pending .

Dear Kiran,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes before I got withdraw . But last few day's my money not withdraw . I'm totally disappointed on 1win company

Thank you for your reply, Kiran. Would you be so kind and clarify when exactly you requested the withdrawal? Which payment method have you opted for?

Have you contacted the casino directly regarding this problem? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Yes last 2 week ago on imps and I tried paytm also

Totally I'm thinking 1win is fake company so I recommend to all 1win user's be alart

Thank you very much Kiran for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Kiran,

I’m sorry to hear that you’re experiencing issues withdrawing your winnings. I’ll contact the casino and try my best to resolve the issue.

I would like to invite 1win Casino to join this conversation.

Dear 1win Casino,

Can you please state the reason why Kiran’s withdrawal has not yet been processed?

We would like to ask 1win Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Kiran,

Unfortunately, as we have not received any response from the casino, I cannot continue resolving your complaint and I’m forced to close it as ‘unresolved’.

I’m sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.

Anyhow, I can assure you that the time you’ve invested in this thread won’t be wasted as before filing an official complaint with the Licensing Authority, you need to reach out to an independent negotiator, which you did. I strongly suggest contacting the casino’s Licensing Authority (Curacao Antillephone).

Please let me know if you decide to go this route and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties reach a fair conclusion.

Hello Kiran!

We checked your game account in detail and did not find any restrictions on it for withdrawal of funds. Your last withdrawals were cancelled by you. You can try to withdraw again and wait for the funds to be credited within the specified time frame without cancelling your withdrawal before this time. You should not have any problems with withdrawal. 

Best regards, 1win team.

Thank you, 1win Casino team, for the update.

Dear Kiran,

Could you please update the status of your complaint? I’m setting the timer for 7 days.

Dear Kiran,

We are extending the timer by 7 days. Please note that in case you fail to respond in the given time frame, we will have to close your complaint as 'Rejected'.

Dear all,

Since without Kiran’s cooperation, it’s not possible to proceed with the investigation and/or to suggest possible solutions, based on the information provided by the casino representative, we’re closing this complaint as ’Rejected’.

The player can reopen this complaint anytime.