1win Casino - Player’s deposit is delayed.

I deposited 30,000 won a few minutes ago, but when it wasn't recharged, I sent the deposit receipt to the customer center and requested a recharge, but they asked for a statement issued by the bank, and even though the statement I submitted was the one issued by the bank, they are making assumptions. There was a similar issue a month ago, and it hasn't been resolved yet, and the same thing happened again.

Dear leeyumi460,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

I contacted the customer service center, but I only got a long reply. In some cases, it took over a month. Thank you for taking care of it.

Dear leeyumi460, could you please share your communication with the bank? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Dear leeyumi460,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.