The player from India had not received his withdrawal of 2500 after 4-5 days and faced account blockage following KYC verification. The Complaints Team had attempted to resolve the issue but was unable to proceed due to the player's lack of response to their inquiries. Consequently, the complaint was rejected.
1win Casino - Player’s account is closed.
Amount: 2,500 INR
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Dear shubhammulik545,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
