The player from India had a blocked casino account, which prevented access to her funds. Despite repeated reminders to the casino's support, the account remained inaccessible, and she requested the restoration of the account and an update to her email. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, which led to the rejection of the complaint.
1win Casino - Player’s account has been closed.
Amount: 50,000 INR
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
1win Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Dear Jyotib,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Do I understand correctly that INR50000 (dispute value) is being held in your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
