The player from India had a blocked casino account, which prevented access to her funds. Despite repeated reminders to the casino's support, the account remained inaccessible, and she requested the restoration of the account and an update to her email. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, which led to the rejection of the complaint.
1win Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: 50,000 INR
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
11 months ago
Dear Jyotib,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Do I understand correctly that INR50000 (dispute value) is being held in your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
